star rv australia - worldwide motorhome rental companies

star rv australia - motorhome rental worldwide

Star RV Australia

Why Choose Star RV?
We are proud to offer you, our discerning guest, our fleet of luxurious motorhomes for your next holiday in Australia.
Built by our passionate craftsmen to the highest standard, we personally guarantee that all our vehicles are less than 12 months old. Enjoy the independence of motorhome travel as you explore the most wonderful places Australia has to offer. We look forward to greeting you.
As a member of the Apollo Motorhome Holidays family – the largest privately-owned and operated RV company in the world – we guarantee the highest levels of quality and service when you choose Star RV for your next holiday in Australia; a trusted name backed by 30 years of experience in motorhome travel.

12 Month Guarantee
We are fuelled by a passion to deliver you an unrivalled RV experience on your next holiday in Australia. This is why we offer a 12 Month Guarantee – a promise from us to you that all our vehicles are less than 12 months old. As the only operator in Australia to offer this promise we guarantee you will enjoy the latest in design, technology, reliability, safety and comfort.

Service
From start to finish we consider your needs as our highest priority.
This is why we offer our 5-Point Service Star.
    - Complimentary valet service.
    - Complimentary linen cleaning.
    - Personal check out and check in service
    - Expedited vehicle pick up with online registration.
    - Expedited vehicle return with a simple key drop facility.
Together with all these benefits we also offer piece of mind with access to our 24 hour,free call, guest service line.

Design
Star RV’s quality fittings and design features enable guests to explore Australia, New Zealand and America in comfort and style. Flat-screen TVs and DVD players all come standard with Star RV vehicles. Each vehicle type has its own unique and inventive design elements, from electronic drop-down beds and slide-out sections to outdoor BBQ’s. These are just a few examples of how Star RV’s intuitive designs ensure the guest’s comfort and convenience on their self-drive holiday.

Heritage
Star RV is the newest member of Apollo Motorhome Holidays, the largest privately owned recreational vehicle operator in the world. Star RV is proud of its Apollo heritage and rightly so, for without a great past, there cannot be a sparkling future.

Star RV Australia Rental Terms

On arrival, you will be required to sign a rental agreement with the operators of Star RV. Here is a summary of their terms and conditions.

Definitions
The following definitions apply for the Terms and Conditions of Star RV:
* The supplier means the operator of Star RV
* The client is also referred to as the hirer(s) or renter(s).

Payment terms
* An initial deposit is payable upon confirmation of your booking and will be deducted from your nominated credit card. This deposit is non-refundable.
* The balance amount payable will be collected 28 Days before departure.
* A bond amount is payable upon collection of your vehicle. Please note that a bond amount is payable regardless of any excess reduction policies purchased.

Cancellation Fees (not Hot Deals or Prepaid Rentals)
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 93+ days prior to pick up. No Fee.
If cancelled 92 to 24 days prior to pick up - 10% of Total Rental (minimum $250).
If cancelled 23 to 10 days prior to pick up - 20% of Total Rental (minimum $250).
If cancelled  9 to 4 days prior to pick up - 50% of Total Rental (minimum $250).
If cancelled 3 days prior to pick up or no show - 100% of Total Rental (minimum $250).
There is no refund for late pickup or early return of the vehicle.

Travel Insurance
Star RV strongly recommends that renters ensure they take out the highest level of Travel Insurance.

Rates Include
- Unlimited Kilometers
- Vehicles less than 12 months
- 10% GST
- 3% Administration Fee
- Extra Driver Fees
- Easy checkout and check in
- Personalised Vehicle Consultation
- Valet Service*
- Linen and bedding including Linen Exchange Service*
- Kitchen Equipment*
- General Equipment*
- Full Water Tank
- Welcome Pack*
- Campground Guides*
- Gas Bottle Exchange Service* for hires of 14 days or more in length

*Valet Service
Customers on hire may visit any Star RV branch whilst on hire to have their vehicle cleaned, oil and water checked.
Guests must call 48 hours prior to arrange this service.

*Freshly laundered linen bedding
Includes pillow, pillowcase, sheet and towel per person and one doona (duvet) per bed. Star RV clients may also exchange their linen and bedding during their rental at any Star RV Branch. Guests must call 48 hours prior to arrange this service.

*Gas Bottle Exchange Service
Every 14 days of hire guests can visit a Star RV branch to exchange their used gas bottle for a full gas bottle.

*Welcome Pack
Each vehicle is supplied with a complimentary Welcome Pack for the first night that includes some essential items.

*General Equipment
Each vehicle is supplied with complimentary general equipment (such as pegs and clothes line, dustpan/brush, fire extinguisher, bucket/hose and broom.

*Kitchen and Personal Kits
Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels.)

*Campground Guides
Each vehicle is supplied with complimentary campground guides.

*Personalized Vehicle Consultation
On pick up of the vehicle, our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips

Star Pack
Add $65 per day.
- The maximum amount payable per rental segment for the Star Pack is $3,250– i.e. 50 days rental.
- The minimum amount payable per rental segment for Star Pack will be based on the minimum rental period applicable for your rental.

The Star Pack includes: Liability Reduction option, GPS, Unlimited Windscreen and Tyres will be covered for accidental damage, One Way Rental Fee, Pre-purchased Gas Bottle, Camp Chairs and Table and Baby or Booster Seats (on request).

Booking Amendments:
If you wish to make any changes to your booking (including voluntary downgrade) the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations:
    - Change of date for vehicle pick-up or drop-off
    - Change of location (depot) for vehicle pick-up or drop-off
    - Change of vehicle category
    - Name change
If an amendment is made to the rental dates within 17 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 17 days of vehicle pick up or if notification occurs during the hire.

Booking Amendment Fee:
The first change only is at no charge. The first change may involve several aspects of the reservation. The Subsequent changes are at AU$25 per aspect, per change.

Rental Extension
If the guest wishes to extend the rental whilst on hire, they must first obtain authorisation from Star RV Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost of an extended rental must be paid by credit card over the telephone or at a Star RV Branch immediately on confirmation of the rental extension.

Whilst on hire if you decide to extend your rental duration (changing the drop-off date) by 2 days the same flex rate is used that applied on the day when you made your original booking. If you extend by 3 days or more, the booking change rule applies as outlined above.

Failure to obtain authorisation will result in the renter being charged double the daily gross rental rate.

Rental Charges
Rental days are charged per calendar day. The day of pick-up is calculated as the first day of rental and the day of return is calculated as the last day of rental. Vehicles must be returned within branch hours.

Branch Locations
Star RV has motorhome branches in Brisbane, Cairns, Sydney and Melbourne.
Pegasus RV and Phoenix RV are not available to/from Melbourne.

Branch Hours
All Branches Closed Christmas Day, New Years Day, Good Friday and Australia Day Public Holiday (26 January 2018).
All rentals picking up or dropping off on the following days will incur an additional $100 surcharge:
Easter Monday (17 April 2017) 
ANZAC Day (25 April 2017)
Labour Day Brisbane and Cairns only (01 May 2017)
Queens Birthday Melbourne and Sydney only (12 June 2017)
Labour Day Sydney only (02 October 2017)
Queens Birthday Brisbane and Cairns only (02 October 2017)
Boxing Day (26 December 2017)
Day After New Year's Day (2nd January 2018)
Labour Day Melbourne only (12 March 2018)

Brisbane, Sydney, Melbourne branch hours:
    - 1 April 2017 – 30 April 2017 8am to 4.30pm seven days a week
    - 1 May 2017 – 31 August 2017 8am to 4.30pm CLOSED Sundays
    - 1 September 2017 – 31 March 2018 8am to 4.30pm seven days a week

Cairns branch hours:
    - 1 April 2017 – 30 April 2017 8am to 4.30pm CLOSED Sundays
    - 1 May 2017 – 31 October 2017 8am to 4.30pm seven days a week
    - 1 November 2017 – 31 March 2018 8am to 4.30pm CLOSED Sundays

Transfer
Vehicles must be collected and returned to our branches (not airports). Transfers to and from the Star RV depot are not included in the rental price. It is the renter’s responsibility to get to and from the branch.

Kilometres
Rates include unlimited kilometres.

Payment at Branches
For security reasons, Star RV will only accept credit card or debit card for rental charges paid on vehicle pick up or drop off. Cash payments will not be accepted at rental branches. The Bond on the vehicle is only payable at pick-up by Credit Card or Debit Credit Card. The Bond cannot be paid with a pre-paid Credit Card.

Administration Fees / Taxes (Included in the Star Pack)
Star RVs rates include 10% GST.
A charge of 3% of the total cost will be levied to cover administration fees, state government taxes, vehicle registration recovery, duties and associated costs. This fee is included in the daily hire rate.

Credit Cards
Star RV only accepts Visa, MasterCard, American Express and Diners Club. Visa and MasterCard will incur an additional non-refundable 2% surcharge on any transaction. American Express and Diners Club will incur an additional non-refundable 4.5% surcharge on any transaction.

Exchange Rate / Currency Variations
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 21 working days depending on the renter’s Financial Institution.

Rental Duration
The minimum rental for all vehicles is seven days.
A 10 day minimum rental period applies during the period of 15 December 2017 to 5 January 2018. During the Bathurst and Phillip Island Races (01 October 2017 to 20 October 2017) a 10-day minimum rental period applies from Brisbane, Sydney and Melbourne Branches only applies to the Pandora, Pegasus and Hercules motorhomes. 
Minimum rental periods are subject to change during other peak periods.

One Way Rentals (Included in the Star Pack)
One way rentals are available subject to the minimum rental periods in the table below. A one-way rental fee of $150 is charged for one-way rentals. The one-way fee is waived for each rental segment of 21+ days.

BNE      
7 CNS    
7 14 MEL  
7 14 7 SYD


Driver’s Licence and Minimum Age
A current and full motor vehicle driver’s licence is required. If the driver’s licence is not in the English language then an international driver’s licence is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s licence must have been held for at least two years and be valid for the whole length of the rental. The original driver’s licence must be shown at the time of pick-up when the driver is present.
Drivers must be 21 years of age or over.

Pre-purchased Gas Bottle (Included in the Star Pack)
The gas bottle(s) is supplied full. A service fee is payable on pick up of the vehicle:
$25 – Aquila RV
$35 – Pandora RV, Pegasus RV, Hercules RV
The gas bottle can be returned empty to Star RV at the completion of the rental. The fee applies for each part of a multiple rentals.

Additional Products:
- Camp Chairs (Included in the Star Pack) - $17 each per rental
- Camp Table (Included in the Star Pack) - $24 per rental
- GPS (Included in the Star Pack) - $10 per day up to a maximum of $100 per hire
- Heater/Fan - $15 per rental
- Toilet Chemicals - $2.50 each
- Baby Seats (Included in the Star Pack) - Baby seats (must be pre-booked) suitable for children 6 months to 4 years of age can be fitted to the Motorhome Range. Cost is $30 per rental. Baby seats can only be fitted on selected models. Baby Seats are always on request. Baby seats can’t be fitted to the Aquila RV and Pegasus RV. Children under 6 months of age cannot be accommodated in any of the Motorhomes.
- Booster Seats (Included in the Star Pack) - A booster seat (must be pre-booked) suitable for a child between 4 and 7 years of age can be supplied for the Motorhome Range. Cost is $30 each per rental. Booster seats can only be fitted on selected models. Booster Seats are always on request. Booster seats can’t be fitted to the Aquila RV and Pegasus RV. Children under 6 months of age cannot be accommodated in any of the Motorhomes.
- Satellite Phone (must be pre-booked) - $20 per day plus call charges
- First Aid Kits - A First Aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the renter and a $50 fee is charged when the vehicle is returned.
Additional packages may be offered on pick-up.

Star RV Policy on Child Restraints
Child Restraints - Guidelines for the safe travel of children
Berth Vehicle Option 1: 1 Baby Seat & 1 Booster Seat Option 2: 2 Baby Seats Option 3: 2 Booster Seats No Child Restraints allowed
2 Aquila RV X X X X
4 Phoenix RV -
4 Pegasus RV X X X X
6 Hercules RV -

Age Restrictions
Not Permitted to
travel in vehicles
Baby Seats
(Anchor Point required)
Booster Seats
(High backed versions do not
require an anchor point)
No Restraints
(No restraints required)
0 to 6 months 6 months to 4 years 4 to 7 years 8 years or older

Multiple Rentals
Consecutive Star RV Motorhome/Campervan rentals on standard rates can be combined to qualify for a long-term discount rate.  Rentals in United States of America, Australia and New Zealand on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions. This discount does not apply to completed bookings.

Travel Restrictions
Two Wheel Drive Vehicles cannot be driven on unsealed roads. The only exception is well-maintained access roads less than 12 Kilometres long to recognised campgrounds.
Star RV Vehicles can be driven North of the Daintree River as long as written permission is obtained from Star RV prior to travel.
Vehicles are NOT permitted to travel to Tasmania, Fraser Island or Moreton Island.
Star RV reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.

Change of Drop Off Destination
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from the Star RV Reservations. Subject to the change being approved, a minimum additional charge of $700 will apply.

Repairs
Although we run late model vehicles, it may happen that small repairs are required. Repairs up to $100 may be affected without authorisation and will be reimbursed unless the damage is caused by the renter. For amounts over $100, Star RV will need to be informed in advance. All vehicles are enrolled in the Australian Automobile Association and 24hr emergency roadside assistance is available.

Infringements and Administration Fees
Star RV reserves the right to charge the renter for any speeding, toll way or parking fines not reported on return of the vehicle. In addition to these costs, Star RV reserves the right to charge for associated administration costs for processing the fines (irrespective of liability). An administration fee of $75 per fine will be applicable.

Change Of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.

Vehicle Age Guarantee
All vehicles in the Star RV fleet are less than 12 months. This age is determined from the date the vehicle is first on a fleet.

Voluntary Downgrade
Should the renter decide to take a lesser vehicle than booked they will not be entitled to any refund.

Limit of Liability
In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

Important
Star RV reserves the right to refuse any rental at its discretion.

Animals
Service dogs are permitted to travel in our vehicles with prior permission from Star RV. No other animals are permitted in our vehicles.

Smoking
Smoking is not allowed in our vehicles.


PROTECTION PACKAGE
Personal Injury
The Vehicle has third party insurance cover. It is likely that any other vehicle involved in an accident also has third party insurance cover. Depending on the circumstances of the accident, the renter may be entitled to claim for their personal injury against the third party insurance of the party responsible for the accident. The extent of such third party insurance varies in different States and Territories and Star RV strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

If the renter is responsible for the accident the Vehicle’s third party insurance should cover the renter for the liability except where the renter has committed a breach of the Vehicle’s third party insurance, e.g. drink driving.

Property Damage
The Vehicle is insured for damage to it or damage to the property of a third party. However, the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The Liability applies in respect of each claim, not per rental. In addition to the Liability, an administration fee of $75 will be charged per claim.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental Period. Apollo reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.

Standard Liability
Star RV rental charge includes a Standard Liability of $7,500
.
A Bond of $7,500 will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card. The $7,500 will be debited to the credit card account immediately. An administration fee equal to the merchant surcharge applies.
The Standard Liability can be reduced by purchasing the Star Pack:

Reduction Option (Included in the Star Pack)
Liability of NIL applies.
- The maximum amount payable per rental segment for the Star Pack is 50 days rental.
- The minimum amount payable per rental segment for Star Pack will be based on the minimum rental period applicable for your rental.

Under this option one windscreen, two tyres and demurrage will be covered for accidental damage. Should these amounts exceed the cost to repair or replace the items will not be covered and will be the responsibility of the renter.

A Bond of $250 will be collected at the time of entering into the Rental Contract. This Bond is payable to Star RV by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for $250.

Bond
For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. When the bond is debited a non-refundable credit card administration fee will apply of 4.5% for American Express and Diners Club and 2% for Visa, MasterCard, Visa Debit and MasterCard Debit.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability.  However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.

Bond Roll Overs are permitted for multi hires only within the same brand and same country when the bond is banked.

Full Responsibility
At all times the renter is responsible for:
    • Damage caused where the terms of Rental Contract have been breached.
    • Damage caused by negligence.
    • Damage caused to the Vehicle in any way by part or total water submersion or salt water.
    • Damage caused due to a single vehicle roll over.
    • Damage caused to the Vehicle by the renter’s wilful conduct.
    • Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
    • Damage caused to tyres and windscreen except where the Star Pack has been purchased.
    • Damage or loss caused to any personal belongings.
    • Damage caused due to use of incorrect or contaminated fuel.
    • Damage to the awning, slide out, overhead or underbody of the Vehicle.

Rates/Terms/Conditions
Are subject to change without notice.

Terms of booking on this website 

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you.  If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.


Star RV Australia Rental Terms for travel between 01-Apr-2017 and 31-Mar-2018

On arrival, you will be required to sign a rental agreement with the operators of Star RV. Here is a summary of their terms and conditions.

Definitions
The following definitions apply for the Terms and Conditions of Star RV:
* The supplier means the operator of Star RV
* The client is also referred to as the hirer(s) or renter(s).

Payment terms
* An initial deposit is payable upon confirmation of your booking and will be deducted from your nominated credit card. This deposit is non-refundable.
* The balance amount payable will be collected 28 Days before departure.
* A bond amount is payable upon collection of your vehicle. Please note that a bond amount is payable regardless of any excess reduction policies purchased.

Cancellation Fees (not Hot Deals or Prepaid Rentals)
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 93+ days prior to pick up. No Fee.
If cancelled 92 to 24 days prior to pick up - 10% of Total Rental (minimum $250).
If cancelled 23 to 10 days prior to pick up - 20% of Total Rental (minimum $250).
If cancelled  9 to 4 days prior to pick up - 50% of Total Rental (minimum $250).
If cancelled 3 days prior to pick up or no show - 100% of Total Rental (minimum $250).
There is no refund for late pickup or early return of the vehicle.

Travel Insurance
Star RV strongly recommends that renters ensure they take out the highest level of Travel Insurance.

Rates Include
- Unlimited Kilometers
- Vehicles less than 12 months
- 10% GST
- 3% Administration Fee
- Extra Driver Fees
- Easy checkout and check in
- Personalised Vehicle Consultation
- Valet Service*
- Linen and bedding including Linen Exchange Service*
- Kitchen Equipment*
- General Equipment*
- Full Water Tank
- Welcome Pack*
- Campground Guides*
- Gas Bottle Exchange Service* for hires of 14 days or more in length

*Valet Service
Customers on hire may visit any Star RV branch whilst on hire to have their vehicle cleaned, oil and water checked.
Guests must call 48 hours prior to arrange this service.

*Freshly laundered linen bedding
Includes pillow, pillowcase, sheet and towel per person and one doona (duvet) per bed. Star RV clients may also exchange their linen and bedding during their rental at any Star RV Branch. Guests must call 48 hours prior to arrange this service.

*Gas Bottle Exchange Service
Every 14 days of hire guests can visit a Star RV branch to exchange their used gas bottle for a full gas bottle.

*Welcome Pack
Each vehicle is supplied with a complimentary Welcome Pack for the first night that includes some essential items.

*General Equipment
Each vehicle is supplied with complimentary general equipment (such as pegs and clothes line, dustpan/brush, fire extinguisher, bucket/hose and broom.

*Kitchen and Personal Kits
Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels.)

*Campground Guides
Each vehicle is supplied with complimentary campground guides.

*Personalized Vehicle Consultation
On pick up of the vehicle, our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips

Star Pack
Add $65 per day.
- The maximum amount payable per rental segment for the Star Pack is $3,250– i.e. 50 days rental.
- The minimum amount payable per rental segment for Star Pack will be based on the minimum rental period applicable for your rental.

The Star Pack includes: Liability Reduction option, GPS, Unlimited Windscreen and Tyres will be covered for accidental damage, One Way Rental Fee, Pre-purchased Gas Bottle, Camp Chairs and Table and Baby or Booster Seats (on request).

Booking Amendments:
If you wish to make any changes to your booking (including voluntary downgrade) the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations:
    - Change of date for vehicle pick-up or drop-off
    - Change of location (depot) for vehicle pick-up or drop-off
    - Change of vehicle category
    - Name change
If an amendment is made to the rental dates within 17 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 17 days of vehicle pick up or if notification occurs during the hire.

Booking Amendment Fee:
The first change only is at no charge. The first change may involve several aspects of the reservation. The Subsequent changes are at AU$25 per aspect, per change.

Rental Extension
If the guest wishes to extend the rental whilst on hire, they must first obtain authorisation from Star RV Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost of an extended rental must be paid by credit card over the telephone or at a Star RV Branch immediately on confirmation of the rental extension.

Whilst on hire if you decide to extend your rental duration (changing the drop-off date) by 2 days the same flex rate is used that applied on the day when you made your original booking. If you extend by 3 days or more, the booking change rule applies as outlined above.

Failure to obtain authorisation will result in the renter being charged double the daily gross rental rate.

Rental Charges
Rental days are charged per calendar day. The day of pick-up is calculated as the first day of rental and the day of return is calculated as the last day of rental. Vehicles must be returned within branch hours.

Branch Locations
Star RV has motorhome branches in Brisbane, Cairns, Sydney and Melbourne.
Pegasus RV and Phoenix RV are not available to/from Melbourne.

Branch Hours
All Branches Closed Christmas Day, New Years Day, Good Friday and Australia Day Public Holiday (26 January 2018).
All rentals picking up or dropping off on the following days will incur an additional $100 surcharge:
Easter Monday (17 April 2017) 
ANZAC Day (25 April 2017)
Labour Day Brisbane and Cairns only (01 May 2017)
Queens Birthday Melbourne and Sydney only (12 June 2017)
Labour Day Sydney only (02 October 2017)
Queens Birthday Brisbane and Cairns only (02 October 2017)
Boxing Day (26 December 2017)
Day After New Year's Day (2nd January 2018)
Labour Day Melbourne only (12 March 2018)

Brisbane, Sydney, Melbourne branch hours:
    - 1 April 2017 – 30 April 2017 8am to 4.30pm seven days a week
    - 1 May 2017 – 31 August 2017 8am to 4.30pm CLOSED Sundays
    - 1 September 2017 – 31 March 2018 8am to 4.30pm seven days a week

Cairns branch hours:
    - 1 April 2017 – 30 April 2017 8am to 4.30pm CLOSED Sundays
    - 1 May 2017 – 31 October 2017 8am to 4.30pm seven days a week
    - 1 November 2017 – 31 March 2018 8am to 4.30pm CLOSED Sundays

Transfer
Vehicles must be collected and returned to our branches (not airports). Transfers to and from the Star RV depot are not included in the rental price. It is the renter’s responsibility to get to and from the branch.

Kilometres
Rates include unlimited kilometres.

Payment at Branches
For security reasons, Star RV will only accept credit card or debit card for rental charges paid on vehicle pick up or drop off. Cash payments will not be accepted at rental branches. The Bond on the vehicle is only payable at pick-up by Credit Card or Debit Credit Card. The Bond cannot be paid with a pre-paid Credit Card.

Administration Fees / Taxes (Included in the Star Pack)
Star RVs rates include 10% GST.
A charge of 3% of the total cost will be levied to cover administration fees, state government taxes, vehicle registration recovery, duties and associated costs. This fee is included in the daily hire rate.

Credit Cards
Star RV only accepts Visa, MasterCard, American Express and Diners Club. Visa and MasterCard will incur an additional non-refundable 2% surcharge on any transaction. American Express and Diners Club will incur an additional non-refundable 4.5% surcharge on any transaction.

Exchange Rate / Currency Variations
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 21 working days depending on the renter’s Financial Institution.

Rental Duration
The minimum rental for all vehicles is seven days.
A 10 day minimum rental period applies during the period of 15 December 2017 to 5 January 2018. During the Bathurst and Phillip Island Races (01 October 2017 to 20 October 2017) a 10-day minimum rental period applies from Brisbane, Sydney and Melbourne Branches only applies to the Pandora, Pegasus and Hercules motorhomes. 
Minimum rental periods are subject to change during other peak periods.

One Way Rentals (Included in the Star Pack)
One way rentals are available subject to the minimum rental periods in the table below. A one-way rental fee of $150 is charged for one-way rentals. The one-way fee is waived for each rental segment of 21+ days.

BNE      
7 CNS    
7 14 MEL  
7 14 7 SYD


Driver’s Licence and Minimum Age
A current and full motor vehicle driver’s licence is required. If the driver’s licence is not in the English language then an international driver’s licence is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s licence must have been held for at least two years and be valid for the whole length of the rental. The original driver’s licence must be shown at the time of pick-up when the driver is present.
Drivers must be 21 years of age or over.

Pre-purchased Gas Bottle (Included in the Star Pack)
The gas bottle(s) is supplied full. A service fee is payable on pick up of the vehicle:
$25 – Aquila RV
$35 – Pandora RV, Pegasus RV, Hercules RV
The gas bottle can be returned empty to Star RV at the completion of the rental. The fee applies for each part of a multiple rentals.

Additional Products:
- Camp Chairs (Included in the Star Pack) - $17 each per rental
- Camp Table (Included in the Star Pack) - $24 per rental
- GPS (Included in the Star Pack) - $10 per day up to a maximum of $100 per hire
- Heater/Fan - $15 per rental
- Toilet Chemicals - $2.50 each
- Baby Seats (Included in the Star Pack) - Baby seats (must be pre-booked) suitable for children 6 months to 4 years of age can be fitted to the Motorhome Range. Cost is $30 per rental. Baby seats can only be fitted on selected models. Baby Seats are always on request. Baby seats can’t be fitted to the Aquila RV and Pegasus RV. Children under 6 months of age cannot be accommodated in any of the Motorhomes.
- Booster Seats (Included in the Star Pack) - A booster seat (must be pre-booked) suitable for a child between 4 and 7 years of age can be supplied for the Motorhome Range. Cost is $30 each per rental. Booster seats can only be fitted on selected models. Booster Seats are always on request. Booster seats can’t be fitted to the Aquila RV and Pegasus RV. Children under 6 months of age cannot be accommodated in any of the Motorhomes.
- Satellite Phone (must be pre-booked) - $20 per day plus call charges
- First Aid Kits - A First Aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the renter and a $50 fee is charged when the vehicle is returned.
Additional packages may be offered on pick-up.

Star RV Policy on Child Restraints
Child Restraints - Guidelines for the safe travel of children
Berth Vehicle Option 1: 1 Baby Seat & 1 Booster Seat Option 2: 2 Baby Seats Option 3: 2 Booster Seats No Child Restraints allowed
2 Aquila RV X X X X
4 Phoenix RV -
4 Pegasus RV X X X X
6 Hercules RV -

Age Restrictions
Not Permitted to
travel in vehicles
Baby Seats
(Anchor Point required)
Booster Seats
(High backed versions do not
require an anchor point)
No Restraints
(No restraints required)
0 to 6 months 6 months to 4 years 4 to 7 years 8 years or older

Multiple Rentals
Consecutive Star RV Motorhome/Campervan rentals on standard rates can be combined to qualify for a long-term discount rate.  Rentals in United States of America, Australia and New Zealand on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions. This discount does not apply to completed bookings.

Travel Restrictions
Two Wheel Drive Vehicles cannot be driven on unsealed roads. The only exception is well-maintained access roads less than 12 Kilometres long to recognised campgrounds.
Star RV Vehicles can be driven North of the Daintree River as long as written permission is obtained from Star RV prior to travel.
Vehicles are NOT permitted to travel to Tasmania, Fraser Island or Moreton Island.
Star RV reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.

Change of Drop Off Destination
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from the Star RV Reservations. Subject to the change being approved, a minimum additional charge of $700 will apply.

Repairs
Although we run late model vehicles, it may happen that small repairs are required. Repairs up to $100 may be affected without authorisation and will be reimbursed unless the damage is caused by the renter. For amounts over $100, Star RV will need to be informed in advance. All vehicles are enrolled in the Australian Automobile Association and 24hr emergency roadside assistance is available.

Infringements and Administration Fees
Star RV reserves the right to charge the renter for any speeding, toll way or parking fines not reported on return of the vehicle. In addition to these costs, Star RV reserves the right to charge for associated administration costs for processing the fines (irrespective of liability). An administration fee of $75 per fine will be applicable.

Change Of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.

Vehicle Age Guarantee
All vehicles in the Star RV fleet are less than 12 months. This age is determined from the date the vehicle is first on a fleet.

Voluntary Downgrade
Should the renter decide to take a lesser vehicle than booked they will not be entitled to any refund.

Limit of Liability
In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

Important
Star RV reserves the right to refuse any rental at its discretion.

Animals
Service dogs are permitted to travel in our vehicles with prior permission from Star RV. No other animals are permitted in our vehicles.

Smoking
Smoking is not allowed in our vehicles.


PROTECTION PACKAGE
Personal Injury
The Vehicle has third party insurance cover. It is likely that any other vehicle involved in an accident also has third party insurance cover. Depending on the circumstances of the accident, the renter may be entitled to claim for their personal injury against the third party insurance of the party responsible for the accident. The extent of such third party insurance varies in different States and Territories and Star RV strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

If the renter is responsible for the accident the Vehicle’s third party insurance should cover the renter for the liability except where the renter has committed a breach of the Vehicle’s third party insurance, e.g. drink driving.

Property Damage
The Vehicle is insured for damage to it or damage to the property of a third party. However, the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The Liability applies in respect of each claim, not per rental. In addition to the Liability, an administration fee of $75 will be charged per claim.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental Period. Apollo reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.

Standard Liability
Star RV rental charge includes a Standard Liability of $7,500
.
A Bond of $7,500 will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card. The $7,500 will be debited to the credit card account immediately. An administration fee equal to the merchant surcharge applies.
The Standard Liability can be reduced by purchasing the Star Pack:

Reduction Option (Included in the Star Pack)
Liability of NIL applies.
- The maximum amount payable per rental segment for the Star Pack is 50 days rental.
- The minimum amount payable per rental segment for Star Pack will be based on the minimum rental period applicable for your rental.

Under this option one windscreen, two tyres and demurrage will be covered for accidental damage. Should these amounts exceed the cost to repair or replace the items will not be covered and will be the responsibility of the renter.

A Bond of $250 will be collected at the time of entering into the Rental Contract. This Bond is payable to Star RV by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for $250.

Bond
For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. When the bond is debited a non-refundable credit card administration fee will apply of 4.5% for American Express and Diners Club and 2% for Visa, MasterCard, Visa Debit and MasterCard Debit.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability.  However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.

Bond Roll Overs are permitted for multi hires only within the same brand and same country when the bond is banked.

Full Responsibility
At all times the renter is responsible for:
    • Damage caused where the terms of Rental Contract have been breached.
    • Damage caused by negligence.
    • Damage caused to the Vehicle in any way by part or total water submersion or salt water.
    • Damage caused due to a single vehicle roll over.
    • Damage caused to the Vehicle by the renter’s wilful conduct.
    • Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
    • Damage caused to tyres and windscreen except where the Star Pack has been purchased.
    • Damage or loss caused to any personal belongings.
    • Damage caused due to use of incorrect or contaminated fuel.
    • Damage to the awning, slide out, overhead or underbody of the Vehicle.

Rates/Terms/Conditions
Are subject to change without notice.

Terms of booking on this website 

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you.  If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.


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