sa roadtrippers - worldwide motorhome rental companies

sa roadtrippers - motorhome rental worldwide

SA Roadtrippers



SA Roadtrippers Rental Terms

Upon confirmation of this booking, a non-refundable deposit will be taken from your nominated credit. This will secure your booking. In addition to this, the following terms and conditions apply:

Standard Rates include:

 

·    Airport / Hotel Transfers (Within 25kms from primary depots)

 

·    Contract fee

 

·    Credit card fees

 

·    2 x Drivers (third, fourth and fifth driver charged separately)

 

·    Standard Cover R 45 000 excess

 

·    Living, kitchen & sleeping equipment, table and chairs.

 

·    Full water tank and full gas bottle

 

·    Fold out maps

 

·     14% VAT (Value Added Tax) in South Africa and 15% in Namibia

 

·    Emergency assistance (08h00 – 22h00)

 

·    Unlimited mileage for rentals 7 days and longer. ( Rentals shorter that 7 days limited to 220Km’s per day, extra Km’s charged at R4 per Km.)

 

Maxi insurance

 

·    Maxi insurance rates cost an additional R 250.00 applicable per day per rental.

 

·    Making use of the Maxi Insurance reduces the insurance excess to R10,000.00, and the security deposit to R10,000.00.

 

·    Maxi insurance is for rentals periods 7 days and longer

 

(See Insurance exceptions and conditions in this document for insurance exclusions)

 

Minimum Rental Duration and Costings Minimum rental period:

 

Minimum rental period: 4 days. Unlimited mileage for rentals 7 days and longer. (Rentals shorter that 7 days limited to 220Km’s per day, extra Km’s charged at R4 per Km.)

 

Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick up or drop off is always counted as a full day irrespective of what time it is collected or dropped off.

 

The vehicle must be returned by no later than 4pm on the last day of hire to avoid an extra day hire charge.

 

 Office Hours:

 

Cape Town Depot: Monday to Friday: 08h00 – 16h30 (last handover at 15h00, last return at 16h00)

 

An afterhours surcharge applies at a cost of R350.00 per collection or return outside of the normal Office hours. By prior appointment only.

 

After hour operations are as follows:

 

Saturday, Sundays & Public Holidays 09h00 – 14h00 (Late returns will be charged on a per day basis) All branches are closed 25 December (Christmas Day) and the 1st of January.

 

ONE WAY FEE’S

 

A one way fee of R 5000.00 will be applicable between Windhoek, Johannesburg, Cape Town and Durban.

 

Any other cities on request.

 

COLLECTION

 

Vehicle handover will take approx. 2-3 hours, depending on the questions asked and client feedback. This involves a thorough explanation and demonstration of the vehicle and its equipment.

 

Tip: Pay your insurance security deposit in advance save handover time. Credit Card and bank transfers can sometimes take time to authorise.

 

Kindly note that signing the vehicle condition report is an acceptance of the satisfactory condition of the vehicle. The owner must be notified within 24 hours, should the renter experience any problems, malfunctions shortage or damage. No consideration will be given to claims against such experiences, and no compensation or liability for lost time will be given, if issues are only reported on return of the vehicle.

 

Rental days lost due to a vehicle that has been collected after the agreed rental start date will not be credited.

 

 

RETURN

 

When returning the vehicle, please set aside an hour for the vehicle and equipment to be thoroughly checked. We request that the vehicle be returned with a full fuel tank. Should fuel top-ups be required, the fuel amount will be deducted from the renter’s nominated credit card plus a surcharge of R200.00.

 

Vehicles must be returned clean, in order for the vehicle check in to be done. Vehicles returned dirty will be charged a cleaning fee of R1,000.00. The toilet cassette in the motorhomes must be emptied and cleaned before returning the vehicle or a cleaning fee of R1,000.00 will be charged.

 

Any vehicles returned later than the agreed return date, or outside of normal office hours (without prior arrangement), will be charged a full day’s rental. Rental days lost due to the vehicle being returned before the agreed return date will not be credited.

 

 LICENCE

 

South African nationals:

 

A valid E, or South African 08 national drivers licence for vehicles less than 3500 kg’s

 

All International visitors:

 

A licence from your country of origin and an International drives licence (in English) for vehicles less than 3500kg, is required for overseas visitors.

 

MINIMUM AGE

 

The minimum age is 21 for the Motorhomes and 23 years for the 4x4 campers.

 

eTOLL POLICY

 

For all rentals departing and/or returning to Johannesburg/Gauteng or traveling through Gauteng an additional mandatory levy of R500.00 will be charged in order to cover the Gauteng eTOLL road taxes.

 

All manned toll-booths throughout South Africa need to be paid by the customer.

 

 LIABILITY OPTIONS

 

SA Roadtrippers offers 2 insurance cover options, namely, Standard Cover & Maxi cover.

 

Standard cover:

 

Standard security deposit and insurance excess.

 

Maxi cover:

 

Reduced insurance excess and a reduced security deposit.

 

This cover is NOT a personal liability cover, but cover for damage to our vehicles and/or 3rd party property. Details below:

 

Standard Cover:

 

This cover carries an excess of R45,000.00 which is applicable in the event of any accident or damage to either our vehicle or third party property. This excess of R45,000.00 is charged on the renter’s Visa or MasterCard credit card or cash at the time of collection.( a prior payment of the security deposit is advised to ensure timeous handover) Funds will only be deducted from this amount, should the renter return the vehicle in a damaged condition or for any 3rd party damage. If no claims exist, this excess is refunded within 21-30 working days from date of return, by the renter’s financial institution. Standard Cover does not include the cost of replacing or repairing of windscreens and tyres, radio theft and recovery costs.

 

Maxi cover: (not applicable to 4x4 vehicles)

 

The Maxi cover is charged at a daily rate of R250.00 as per your quotation/rental agreement. This cover reduces the excess cover to R10,000.00 and reduces the security deposit to R10,000.00, payable on collection and is applicable to the vehicle and third party property damage, but does not include the cost of replacing or repairing of windscreens and tyres, radio theft and recovery costs.

 

 

CLAIMS HANDLING FEE

 

A handling fee of R500.00 is charged on all damage/accident claims irrespective of the liability cover option taken.

 

ACCIDENTS

 

Single vehicle accidents are included in all liability cover options, except in the case of roll-overs.

 

In case of damage to the vehicle rented, the following will apply:

 

The incident:

 

All accidents must be reported to the owners within 24 hours and by law, to the Local Police within 24 hours. An accident report number from the police must be obtained at the time of reporting the incident. This proves that the accident has been registered.

 

Failing to report accidents may void all liability cover and the renter becomes fully liable for all costs.

 

We advise that you take as many photographs of the accident scene and also obtain the third party detail.

 

We also suggest you take a photograph of the driver’s licences of the persons involved.

 

An accident report which is provided in the RENTAL PACK, must also be completed. These documents and records of evidence will be submitted to the owner in order to process the incident.

 

The vehicle:

 

The renter is responsible for the recovery of the accident damaged vehicle to the original rental branch.

 

A replacement vehicle will only be dispatched once payment of all damages / recovery costs to the first vehicle is made.

 

The owner reserves the right to withhold a replacement vehicle; this does not entitle the client to any claims against SA Roadtrippers. If the renter requires a replacement vehicle to be delivered, charges will be levied according to the one way rates applicable. If the renter is not able to take a replacement vehicle, no refunds for early termination of the contract will be made. Should the renter continue with a replacement vehicle, this vehicle will be noted under the current rental contract and standard cover will be applicable. This includes a new R45,000-00 payment on the nominated credit card. Reduced insurance excess is not available on a replacement vehicle. Should the applicable excess be charged, and should the owner be successful in the reimbursement of that amount by the 3rd party, this amount will be refunded to the renter. This process could take up to three years.

 

Insurance exceptions & Conditions:

 

Exclusions of ALL insurance cover options:

 

The renter is fully liable for any damage to SA Roadtrippers vehicle or third party property if:

 

§ Any terms of the rental contract is breached;

 

§ Damages are sustained whilst the renter/driver is in violation of any traffic laws or ordinances;

 

§ Damage to the vehicle is caused by careless, wilful or reckless driving. This includes driving under the influence of alcohol or drugs

 

§ Driving on restricted or unrecognised roads (As laid out below in this document titled Road Restrictions)

 

§ Driving any time at night/after sunset.

 

§ None of our insurance cover options cover any of the equipment supplied with the vehicle. Any loss or damage to the equipment including items such as GPS, fridges, compressors, tents, kitchen utensils, camping gear, sleeping equipment etc. will be charged to your credit card.

 

§ The cost of replacing or repairing of windscreens and tyres, radio theft and recovery costs.

 

§ Should vehicle be returned with excess tyre wear the customer will be liable for the cost of such tyre replacement , fair wear and tear will be taken into account , the final decision of the tyre wear being excessive is in sole decision of the owner . (Many factors will increase tyre wear such as , but not limited to , uneven rocky or washboard gravel roads , incorrect tyre pressure for the specific road conditions , wreck less or negligent driving , high temperature road surfaces , excessive loading . The customer is responsible to continuously manage the tyres to ensure that tyre wear is not excessive. )

 

§ Driving over the speed limits. ( i.Maximum speed limit on gravel/unsealed roads by law is 80 Km/H) § Damages are caused by dangerous and irresponsible manoeuvres to test the abilities of the camper

§ All insurance cover is void if vehicles enter prohibited areas/Countries and will result in a breach of contract.

 

§ Not adhering to the vehicle height restrictions

 

§ Any damage related to water submersion or salt water damage

 

§ A vehicle may not go through water higher than 30cm in depth;

 

§ Damage sustained from driving through trees and bushes resulting in scratching and damaging exterior of the motorhome / camper are excluded from the insurance cover and customer will be liable for repair cost thereof.

 

§ Damage is incurred due to incorrect use of the hand brake.

 

§ Any loss/damage to the equipment including items such as GPS, fridges, compressors, tents, kitchen ware, camping and sleeping equipment.

 

§ The damage is to the clutch (An allowance of up to three days after collection is given, in which time a faulty clutch can be reported. Thereafter, it is deemed as the renter’s responsibility). The customer is then liable for the cost of the clutch kit which is R23,000-00 including VAT and installation cost.

 

§ Roll-overs are not covered under any insurance cover options. A roll over is defined as a vehicle sustaining all types of damage due to it not being on all 4 wheels.

 

§ The incorrect fuel type is pumped into the fuel tank and/or fuel in the water tank will incur a R20 000,00 cost. SA Roadtrippers advises that should this occur, the vehicle is to remain turned off and not started under any circumstances. This reduces the damage caused.

 

§ Overhead damage and damage to the roof top mounted vent or air-conditioning unit. Renters are reminded that the motorhomes are high. Caution needs to be taken when driving under branches, bridges, through archways or any overhead obstructions.

 

§ Damage to vehicle driver’s cabin Air conditioner as a result of excessive operation when the vehicle is stationary.

 

The renter is hereby responsible for any damages or accidents that the owner has not been made aware of on the return of the vehicle. Please note the applicable charges will be charged to the nominated credit card.

 

The customer agrees that SA Roadtrippers are not responsible for any damage or theft to items of a personal nature. Travel and personal insurance is strongly recommended.

 

 

 

Rules in respect of replacement vehicles (whether due to an accident or vehicle damage)

 

In the case of clutch or water damage the following is applicable: (or any situation where the rental agreement has been breached)

 

§ The repairs and recovery (towing) costs of the vehicle is the responsibility of the renter. The following recovery / replacement rates will apply:

 

Within South Africa: R 6-00 per kilometre

 

Outside of South Africa: R 12-00 per kilometre

 

§ To & from Namibia incurs an extra R 9,500-00.

 

§ Should a replacement vehicle be required, the owner will replace the vehicle within as short a time frame as possible in South Africa, a longer time period is to be expected outside the South African borders.

 

§ A new pre-authorisation for the standard cover excess, will be deducted on the nominated Visa or MasterCard credit card for the replacement vehicle. No reduced insurance excess will be allowed on the replacement vehicle.

 

 AIR-CONDITIONING

 

The air-conditioning in the driver’s cabin of the vehicle, is designed to be used in South African weather conditions. In regions where the temperatures reach in excess of 30 degrees Celsius, or the humidity is higher than 60%, the unit may not work as effectively. This is normal and does not constitute grounds to request a replacement vehicle. Caution, Operating the vehicles Air Conditioning in the drivers cabin when the vehicle is stationery, and or idling for prolonged periods , without sufficient airflow from driving speed , can cause serious damage to the vehicles air conditioning system , the vehicle air-conditioner must be switched off to prevent such damage. (Such damage for customers account)

 

The air-conditioning in the living area of the motorhomes only works when it is plugged into a 220v power supply. This power supply can be found at the camp sites. The vehicle is supplied with an extension lead, which is plugged into the camp site power box, and then plugged into the motorhome in the blue power socket.

 

DUST INGRESS

 

Southern Africa is predominantly an arid desert region and the majority of secondary routes travelled, are on unsealed dust or gravel roads. It is not possible to make vehicles dust-proof and therefore refunds or claims for any dust ingress of any nature, will not be considered.

 

 PAYMENT

 

SA Roadtrippers does not accept Travelers cheques or cheques as payment in any way. Valid Visa/MasterCard credit cards, debit cards, EFT or bank transfer and cash payments are accepted for rentals. SA Road Trippers only accepts valid Visa and MasterCard credit cards that are embossed, in order to place the preauthorisation for insurance cover, security deposits and excesses. The holder of the credit cards needs to be present at vehicle collection in order for the transaction to be processed. SA Roadtrippers are not responsible for any currency fluctuations that may occur in any transactions including the refunding of deposits. FULL PAYMENT for the rental must be received 14 days prior to date of collection. (The security deposit can be paid on day of collection, but may take a while to process. It is advisable to pay the security deposit in advance in order to save time at handover)

 

 EQUIPMENT

 

All vehicles are supplied with sleeping, kitchen and camping equipment. None of our insurance cover options cover any of the equipment supplied with the vehicle. Any loss or damage to the equipment including items such as GPS, fridges, compressors, tents etc. will be charged to your credit card. Should any of your equipment malfunction during the rental period, SA Road Trippers are not liable to provide a replacement vehicle. Repairs can be made according to the clause of this document, titled Vehicle Repairs.

 

 

 ROAD RESTRICTIONS

 

Motorhomes are permitted to be driven on properly tarred road surfaces, and good smooth gravel roads in order to reach the campsites only, in SOUTH AFRICA, NAMIBIA, SWAZILAND and LESOTHO.

Special permission is required from the owners for travelling further than the countries and areas allowed. Should permission is granted by the owner, a disclaimer document will be required to be signed by the renter on collection of his vehicle.

 

Vehicles may be taken into certain South Africa's neighbouring states but are not allowed into Angola, Democratic Republic of Congo (DRC), Tanzania, Malawi, Zimbabwe, and Mozambique.

A cross border fee will apply if travelling outside of South Africa.

 

Driving on 4x4 leisure Tracks that require an entrance fee or club membership are not permitted.

All insurance cover is void if vehicles enter the prohibited countries and areas and will result in a breach of contract. The 4x4 is used for driving terrain that is usually inaccessible with a normal two-wheel drive vehicle.

Dangerous and irresponsible manoeuvres to test the abilities of the camper to the limit are not allowed under any circumstances and damages sustained from such activities will be for the customer’s account irrespective of insurance cover options.

All towing costs to SA Roadtrippers depot are for the customer's account.

The owner, reserves the right, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions, political situations or any other reason.

 

There are areas that are restricted for travel in any SA Roadtrippers Motorhome. (But not limited to)

 

South Africa All 4x4 trails Any sand dune

The Swartberg Pass (SA), The Sani Pass (SA),

Kalahari Gemsbok Park (also called Kgalagadi Transfrontier Park) The road to the Sentech Towers in Marakele Park (SA) Baviaanskloof Pass (SA)

Narrow and steep single lane gravel mountain passes and any road in South Africa, Swaziland, Lesotho, Botswana and Namibia that are not in the owners opinion classified as smooth gravel , corrugated or washboard gravel roads are not permitted . Sand jeep track driving is not permitted

Narrow tracks, jeep tracks and or roads lined with thick dense bush that touches the vehicle.

Driving through dense bush is not permitted. The dense bush must not scratch or damage the exterior of the motorhome by touching or scraping the sides or exterior of the vehicle while the motorhome is moving.

 

Namibia

The Skeleton Coast Park (Namibia),

The short road from Hobas to the Viewpoint (Fish River Canyon), Van Zyl's Pass (Namibia),

Any sand dune

Sandwich Harbour (Namibia), The entire Kaokoland (Namibia),

D, G or F marked roads in Namibia.

Narrow tracks, jeep tracks and or roads lined with thick dense bush that touches the vehicle.

Driving through dense bush is not permitted. The dense bush must not scratch or damage the exterior of the motorhome by touching or scraping the sides or exterior of the vehicle while the motorhome is moving.

 

Narrow and steep single lane gravel mountain passes and any road in South Africa, Swaziland, Lesotho, Botswana and Namibia that are not in the owners opinion classified as smooth gravel , corrugated or washboard gravel roads are not permitted. Sand jeep track driving is not permitted.

 

 

The supplier does not take responsibility for ANY damages or claims arising out of fast speeds and/or long distance driving on the washboard roads (especially C roads) in Namibia. These include all air conditioners, radiators, tyres and suspension systems.

 

 

Botswana

 

The Okavango Delta (Botswana) The Makgadigadi Pans (Botswana),

Narrow tracks, jeep tracks and or roads lined with thick dense bush that touches the vehicle.

Driving through dense bush is not permitted. The dense bush must not scratch or damage the exterior of the motorhome by touching or scraping the sides or exterior of the vehicle while the motorhome is moving.

Narrow and steep single lane gravel or sand mountain passes and or any road in South Africa, Swaziland, Lesotho, Botswana and Namibia that are not in the owners opinion classified as smooth gravel , corrugated or washboard roads are not permitted     , sand jeep track driving is not permitted .

Game tracks are not suitable for our 4x2 motorhomes and are thus not permitted.

The supplier does not take responsibility for ANY damages or claims arising out of fast speeds and/or long distance driving on the washboard roads (especially C roads) in Namibia. These include all air conditioners, radiators, tyres and suspension systems.

 

 

Other countries

 

Mozambique, all of Malawi, all of Angola, Zambia, Zimbabwe, Tanzania and the Democratic republic of Congo (DRC) are not permitted.

 

The supplier does not take responsibility for ANY damages or claims arising out of fast speeds and/or long distance driving on the washboard roads (especially C roads) in Namibia. These include all air conditioners, radiators, tyres and suspension systems.

Due to weather circumstances the supplier has the right to restrict road or areas. , and that you will be liable for the full repair costs if accidents, mechanical damage or roll-overs happen here.

Please ensure that the departure, approach and roll angles are observed as in the information manuals.

 

 

CROSS BORDER DOCUMENTATION

 

A cross border fee per vehicle per rental of R1000.00 applies for cross border documentation into Lesotho, Namibia and Swaziland and any other approved destination. The vehicle documentation is for the vehicle cross border requirements ONLY. The owners are not liable for the arrangement or payment of visas, permits, third party insurances or road taxes applicable to the countries of entry. These are for the renter’s account and can be arranged prior to travel or at the borders of the applicable countries. All cross border applications are to be accompanied by a clear copy of the renter’s passport & driver’s license to be received at least seven days prior to collection of the vehicle.

 

VEHICLE REPAIRS

 

It is possible that during your rental, small repairs may be required due to the nature of the terrain. Repairs of up to R 1,000.00 may be affected without prior authorisation from SA Roadtrippers and such repairs may be reimbursed, on the submission of a claim with original receipts attached. Amounts above R1,000.00 will require verbal/telephonic approval from SA Roadtrippers on-road assistance. (Numbers provided in your rental pack).

 

Should a call-out fee be charged by a supplier to replace a tyre, approval must be obtained from your collection branch. (The renter is responsible for the maintenance costs, repairing of flat, punctured or damaged tyres)

 

Should permission be granted by SA Roadtrippers for an overnight stay in a lodge, due to repairs, a maximum allowance of R800 per night per vehicle is granted for a maximum of one night in South Africa and two nights outsidePage 10 of 13

 

 

 

of South Africa. Should a replacement vehicle be required due to a mechanical fault not due to negligence, SA Roadtrippers will replace the vehicle at no extra cost to the renter, in as short a time possible.

 

 KEYS

 

SA Roadtrippers must be informed of keys lost or locked inside a vehicle. The replacement or recovery and courier of keys is for the renter’s account. SA Roadtrippers cannot be held liable for any time/days lost and/or accommodation or any other costs incurred, due to the replacement or recovery of keys. Under no circumstances will the spare keys to a vehicle be issued on collection of a vehicle, all spare keys are kept at SA Roadtrippers offices in case an emergency arises.

 

 

 TYRES

 

The renter is responsible for the maintenance costs, repairing of flat, punctured, damaged tyres or excessively worn tyres.

The driver should not exceed the road traffic ordinance speed limits of 120km/h on tarred roads, and 80km/h on gravel/sealed or corrugated roads.

For your safety, SA Roadtrippers recommends a speed of not more than 100km/h on tarred roads, and 60km/h on gravel/sealed or corrugated roads, and max 40km/h in National Parks.

Tyres get hot and pressures increase at higher speeds. Tyres are then susceptible to damage especially on uneven surfaces.

When replacing a tyre, please ensure that it is of the same brand, size and ply rating as that of the damaged tyre. Reconditioned or re-treaded tyres are NOT acceptable.

Drive slowly, especially on gravel and dirt roads. Recommended to a maximum 60km/h on gravel and 30km/h on soft sand. Try to stay in the existing tyre tracks.

 

 

Should vehicle be returned with excess tyre wear the customer will be liable for the cost of such tyre replacement , fair wear and tear will be taken into account , the final decision of the tyre wear being excessive is in sole decision of the owner . (Many factors will increase tyre wear such as , but not limited to , uneven rocky or washboard gravel roads , incorrect tyre pressure for the specific road conditions , wreck less or negligent driving , high temperature road surfaces , excessive loading . The customer is responsible to continuously manage the tyres to ensure that tyre wear is not excessive. )

 

 

 

IMPORTANT TYRE PRESSURE

It is vital to understand and manage tire pressure according to the road and vehicle load conditions.

 

Poor tire pressure management is a big cause of serious road accidents on tar and especially secondary gravel roads

 

Tire pressure increases as the tire gets to operating temperature (after ± 10kms)

 

Tire pressure increases from a cold tire ( not been driven ) to tire that has been driven, i.e. a hot tire by between 10 to 15 percent, factors such as road surface, speed, load, heat, etc. effect tire pressure

 

Tire pressure gauges at petrol stations cannot be trusted as they vary dramatically and are generally not calibrated correctly, check your tire pressure personally, ask for a tire pressure gauge from our motorhome consultant for your trip.

 

On gravel

 

- Where your speeds SHOULD BE much lower and never over 80 kmph

 

- Deflate your tyres by 10 or 15%, to give a softer ride, one that will not shake the windscreen out of the car or the fillings from your teeth.

 

 

 

To get an accurate datum, make a note of cold pressures before you start, observe recommended tire pressure chart in the motorhome.

 

For long distance tar, it’s advisable to increase by 10% above the norm. On good gravel decrease by 10% to 15 % AND lower your speed

 

 

Keep large following distances on sand/dirt roads to avoid excessive dust which hampers visibility, hampers fresh air filters into cabin, clogs engine air filters resulting in possible increase in fuel consumption.

Ensure you brake timeously for water drifts in the road. These drifts are often dry and can appear suddenly and are not always clearly visible. Driving through them at excessive speeds can damage your suspension and more.

 

 

TRACKING

 

All SA Roadtrippers vehicles are fitted with tracking devices. Tracking is monitored in all Southern Africa destinations as allowed by SA Roadtrippers. SA Roadtrippers reserves the right to repossess the rental vehicle at any time if it is found illegally parked, driven wreckless and irresponsible driving or being used to violate the law or appears to be abandoned or if the renter is in breach of any terms or conditions of the rental agreement, has entered a restricted area or has infringed on the speed limits.

 

TRAFIC INFRINGEMENTS

 

The renter is liable for all fines and penalties incurred during the rental period plus an administration fee of R250 for each infringement or penalty notice.

 

CANCELLATION / NO-SHOW PENALTIES

 

Cancellations are charged according to the below. Fees in percentage of total rental amount.

 

30 – 7 days before collection:                                                      50%.

 

7 – 1 day before collection:                                                          100%

 

No show or cancellation on day of collection:                      100%

 

FEES – MANDATORY CONTRACT; EQUIPMENT; EXTRAS; ONE-WAY & DELIVERY/COLLECTION

 

Mandatory fees are applicable to all rental contracts or as applicable.

 

Extra equipment is to be booked at time of reservation or can be requested on collection if required and subject to availability. These requests incur a rental cost. Details as below:

 

MANDATORY ITEMS CHARGE per rental

 

eToll.

For all rentals departing and/or returning to Johannesburg/Gauteng or traveling through Gauteng an additional mandatory fee of R500.00 will be charged in order to cover the Gauteng eTOLL road taxes.

 

Damage collection Handling Fee

 

(Payable on claims due to damage / accident) R 500.00 damage handling fee.

 

Traffic fine admin fee

 

(Payable if a fine is levied) R 250.00

 

Border Documentation

 

R1000.00 per rental

 

ONE WAY / DELIVERY OR COLLECTION:

 

A fee is charged for any rentals that require a one way drop off or collection between cities. Please refer to the ONE WAY, DELIVERY/COLLECTION FEES schedule. Please also note that vehicles that are delivered to a secondary location, may not be handed over with a full fuel tank.

 

SUBSTITUTIONS:

 

If, for reasons beyond our control, the reserved vehicle is not available, SA Roadtrippers reserves the right to substitute a comparable or superior vehicle at no extra cost to the renter. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.

 

TAXES & CURRENCY FLUCTUATIONS:

 

All charges include 14% VAT in South Africa and 15 % VAT in Namibia. All rates are quoted in ZAR.

 

SA Roadtrippers is not responsible for any currency fluctuations that may occur in any and all transactions.

 

Terms and conditions are subject to change in accordance with changes in government taxes.

 

 

TRAVELLING TO SOUTH AFRICA WITH CHILDREN – NEW VISA REGULATION

 

Effective 01 June 2015 New regulations for children travelling to & from South Africa.

Effective travel date from 01 June 2015, regardless of the time of booking, all minors under 18 years of age travelling to and from the Republic of South Africa, have to present additional documents which were not needed until now. These new regulations apply to all travellers, regardless of their nationality. They were promulgated (set out) in terms of the South African Immigration Amendment Act of 2010 and define children as persons under the age of 18. It is the responsibility of passengers to ensure their children have the correct documentation or risk being denied boarding. The new law will be enforced by airlines and immigration officials across the board (land, sea and air).

 

REQUIRED DOCUMENTATION:

 

§ When both parents are travelling with a child, they need to produce an unabridged birth certificate that shows the names of both parents. In cases where the certificate is in a language other than English, it must be accompanied by a sworn translation issued by a competent authority in the country concerned.

§ When a child travels with only one parent, additional documents should include an affidavit in which the absent parent gives consent for the child to travel, a court order granting full parental responsibilities or legal guardianship of the child, or the death certificate of the absent parent. The affidavit should be no more than three months old, from date of travel.

§ In the case of a child travelling with a person other than a parent, the unabridged birth certificate must be supplemented by affidavits from the parents or legal guardians confirming that the child may travel with that person, copies of the identity documents or passports of the parents or legal guardian, and the contact details of the parents or legal guardian.

§ Similarly, a child travelling as an unaccompanied minor would have to produce the unabridged birth certificate, proof of consent from both parents, or legal guardian and contact details, plus documentation relating to the person receiving the child in the Republic. The latter documentation should include a letter stating the person’s contact details and residential address and contact details where the child will be residing, plus a copy of his or her identity document, passport or residence permit.

§ All documents must either be original or certified as true copies of the original, by a competent authority. Documents not in English must be accompanied by a sworn translation. For more information please visit

§ http://www.dha.gov.za/files/Brochures/Immigrationleaflet.pdf

 

GENERAL:

 

Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of South Africa. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of our contract with them.

 

· Locations within South Africa are charged at South African vehicle daily rates.

 

· Locations outside South Africa are charged at Namibia vehicle daily rates.

 

· Whilst including the same facilities, some motorhomes may have different layouts and or equipment types to those shown. All measurements and volumes shown are approximate. The information provided is subject to change without notice.

 

· Towing of our vehicles is not permitted under any circumstances, any and all costs incurred by towing or damages as a result of towing without our written authorisation will be for the customer’s account, irrespective of the insurance options taken.

 

· The information provided is subject to change without notice.

 

ALL RIGHTS RESERVED:

 

Rates and terms and conditions of rental may be subject to change

Terms of booking on this website 

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you.  If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.


SA Roadtrippers Rental Terms for travel between 01-Nov-2017 and 31-Dec-2019

Upon confirmation of this booking, a non-refundable deposit will be taken from your nominated credit. This will secure your booking. In addition to this, the following terms and conditions apply:

Standard Rates include:

 

·    Airport / Hotel Transfers (Within 25kms from primary depots)

 

·    Contract fee

 

·    Credit card fees

 

·    2 x Drivers (third, fourth and fifth driver charged separately)

 

·    Standard Cover R 45 000 excess

 

·    Living, kitchen & sleeping equipment, table and chairs.

 

·    Full water tank and full gas bottle

 

·    Fold out maps

 

·     14% VAT (Value Added Tax) in South Africa and 15% in Namibia

 

·    Emergency assistance (08h00 – 22h00)

 

·    Unlimited mileage for rentals 7 days and longer. ( Rentals shorter that 7 days limited to 220Km’s per day, extra Km’s charged at R4 per Km.)

 

Maxi insurance

 

·    Maxi insurance rates cost an additional R 250.00 applicable per day per rental.

 

·    Making use of the Maxi Insurance reduces the insurance excess to R10,000.00, and the security deposit to R10,000.00.

 

·    Maxi insurance is for rentals periods 7 days and longer

 

(See Insurance exceptions and conditions in this document for insurance exclusions)

 

Minimum Rental Duration and Costings Minimum rental period:

 

Minimum rental period: 4 days. Unlimited mileage for rentals 7 days and longer. (Rentals shorter that 7 days limited to 220Km’s per day, extra Km’s charged at R4 per Km.)

 

Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick up or drop off is always counted as a full day irrespective of what time it is collected or dropped off.

 

The vehicle must be returned by no later than 4pm on the last day of hire to avoid an extra day hire charge.

 

 Office Hours:

 

Cape Town Depot: Monday to Friday: 08h00 – 16h30 (last handover at 15h00, last return at 16h00)

 

An afterhours surcharge applies at a cost of R350.00 per collection or return outside of the normal Office hours. By prior appointment only.

 

After hour operations are as follows:

 

Saturday, Sundays & Public Holidays 09h00 – 14h00 (Late returns will be charged on a per day basis) All branches are closed 25 December (Christmas Day) and the 1st of January.

 

ONE WAY FEE’S

 

A one way fee of R 5000.00 will be applicable between Windhoek, Johannesburg, Cape Town and Durban.

 

Any other cities on request.

 

COLLECTION

 

Vehicle handover will take approx. 2-3 hours, depending on the questions asked and client feedback. This involves a thorough explanation and demonstration of the vehicle and its equipment.

 

Tip: Pay your insurance security deposit in advance save handover time. Credit Card and bank transfers can sometimes take time to authorise.

 

Kindly note that signing the vehicle condition report is an acceptance of the satisfactory condition of the vehicle. The owner must be notified within 24 hours, should the renter experience any problems, malfunctions shortage or damage. No consideration will be given to claims against such experiences, and no compensation or liability for lost time will be given, if issues are only reported on return of the vehicle.

 

Rental days lost due to a vehicle that has been collected after the agreed rental start date will not be credited.

 

 

RETURN

 

When returning the vehicle, please set aside an hour for the vehicle and equipment to be thoroughly checked. We request that the vehicle be returned with a full fuel tank. Should fuel top-ups be required, the fuel amount will be deducted from the renter’s nominated credit card plus a surcharge of R200.00.

 

Vehicles must be returned clean, in order for the vehicle check in to be done. Vehicles returned dirty will be charged a cleaning fee of R1,000.00. The toilet cassette in the motorhomes must be emptied and cleaned before returning the vehicle or a cleaning fee of R1,000.00 will be charged.

 

Any vehicles returned later than the agreed return date, or outside of normal office hours (without prior arrangement), will be charged a full day’s rental. Rental days lost due to the vehicle being returned before the agreed return date will not be credited.

 

 LICENCE

 

South African nationals:

 

A valid E, or South African 08 national drivers licence for vehicles less than 3500 kg’s

 

All International visitors:

 

A licence from your country of origin and an International drives licence (in English) for vehicles less than 3500kg, is required for overseas visitors.

 

MINIMUM AGE

 

The minimum age is 21 for the Motorhomes and 23 years for the 4x4 campers.

 

eTOLL POLICY

 

For all rentals departing and/or returning to Johannesburg/Gauteng or traveling through Gauteng an additional mandatory levy of R500.00 will be charged in order to cover the Gauteng eTOLL road taxes.

 

All manned toll-booths throughout South Africa need to be paid by the customer.

 

 LIABILITY OPTIONS

 

SA Roadtrippers offers 2 insurance cover options, namely, Standard Cover & Maxi cover.

 

Standard cover:

 

Standard security deposit and insurance excess.

 

Maxi cover:

 

Reduced insurance excess and a reduced security deposit.

 

This cover is NOT a personal liability cover, but cover for damage to our vehicles and/or 3rd party property. Details below:

 

Standard Cover:

 

This cover carries an excess of R45,000.00 which is applicable in the event of any accident or damage to either our vehicle or third party property. This excess of R45,000.00 is charged on the renter’s Visa or MasterCard credit card or cash at the time of collection.( a prior payment of the security deposit is advised to ensure timeous handover) Funds will only be deducted from this amount, should the renter return the vehicle in a damaged condition or for any 3rd party damage. If no claims exist, this excess is refunded within 21-30 working days from date of return, by the renter’s financial institution. Standard Cover does not include the cost of replacing or repairing of windscreens and tyres, radio theft and recovery costs.

 

Maxi cover: (not applicable to 4x4 vehicles)

 

The Maxi cover is charged at a daily rate of R250.00 as per your quotation/rental agreement. This cover reduces the excess cover to R10,000.00 and reduces the security deposit to R10,000.00, payable on collection and is applicable to the vehicle and third party property damage, but does not include the cost of replacing or repairing of windscreens and tyres, radio theft and recovery costs.

 

 

CLAIMS HANDLING FEE

 

A handling fee of R500.00 is charged on all damage/accident claims irrespective of the liability cover option taken.

 

ACCIDENTS

 

Single vehicle accidents are included in all liability cover options, except in the case of roll-overs.

 

In case of damage to the vehicle rented, the following will apply:

 

The incident:

 

All accidents must be reported to the owners within 24 hours and by law, to the Local Police within 24 hours. An accident report number from the police must be obtained at the time of reporting the incident. This proves that the accident has been registered.

 

Failing to report accidents may void all liability cover and the renter becomes fully liable for all costs.

 

We advise that you take as many photographs of the accident scene and also obtain the third party detail.

 

We also suggest you take a photograph of the driver’s licences of the persons involved.

 

An accident report which is provided in the RENTAL PACK, must also be completed. These documents and records of evidence will be submitted to the owner in order to process the incident.

 

The vehicle:

 

The renter is responsible for the recovery of the accident damaged vehicle to the original rental branch.

 

A replacement vehicle will only be dispatched once payment of all damages / recovery costs to the first vehicle is made.

 

The owner reserves the right to withhold a replacement vehicle; this does not entitle the client to any claims against SA Roadtrippers. If the renter requires a replacement vehicle to be delivered, charges will be levied according to the one way rates applicable. If the renter is not able to take a replacement vehicle, no refunds for early termination of the contract will be made. Should the renter continue with a replacement vehicle, this vehicle will be noted under the current rental contract and standard cover will be applicable. This includes a new R45,000-00 payment on the nominated credit card. Reduced insurance excess is not available on a replacement vehicle. Should the applicable excess be charged, and should the owner be successful in the reimbursement of that amount by the 3rd party, this amount will be refunded to the renter. This process could take up to three years.

 

Insurance exceptions & Conditions:

 

Exclusions of ALL insurance cover options:

 

The renter is fully liable for any damage to SA Roadtrippers vehicle or third party property if:

 

§ Any terms of the rental contract is breached;

 

§ Damages are sustained whilst the renter/driver is in violation of any traffic laws or ordinances;

 

§ Damage to the vehicle is caused by careless, wilful or reckless driving. This includes driving under the influence of alcohol or drugs

 

§ Driving on restricted or unrecognised roads (As laid out below in this document titled Road Restrictions)

 

§ Driving any time at night/after sunset.

 

§ None of our insurance cover options cover any of the equipment supplied with the vehicle. Any loss or damage to the equipment including items such as GPS, fridges, compressors, tents, kitchen utensils, camping gear, sleeping equipment etc. will be charged to your credit card.

 

§ The cost of replacing or repairing of windscreens and tyres, radio theft and recovery costs.

 

§ Should vehicle be returned with excess tyre wear the customer will be liable for the cost of such tyre replacement , fair wear and tear will be taken into account , the final decision of the tyre wear being excessive is in sole decision of the owner . (Many factors will increase tyre wear such as , but not limited to , uneven rocky or washboard gravel roads , incorrect tyre pressure for the specific road conditions , wreck less or negligent driving , high temperature road surfaces , excessive loading . The customer is responsible to continuously manage the tyres to ensure that tyre wear is not excessive. )

 

§ Driving over the speed limits. ( i.Maximum speed limit on gravel/unsealed roads by law is 80 Km/H) § Damages are caused by dangerous and irresponsible manoeuvres to test the abilities of the camper

§ All insurance cover is void if vehicles enter prohibited areas/Countries and will result in a breach of contract.

 

§ Not adhering to the vehicle height restrictions

 

§ Any damage related to water submersion or salt water damage

 

§ A vehicle may not go through water higher than 30cm in depth;

 

§ Damage sustained from driving through trees and bushes resulting in scratching and damaging exterior of the motorhome / camper are excluded from the insurance cover and customer will be liable for repair cost thereof.

 

§ Damage is incurred due to incorrect use of the hand brake.

 

§ Any loss/damage to the equipment including items such as GPS, fridges, compressors, tents, kitchen ware, camping and sleeping equipment.

 

§ The damage is to the clutch (An allowance of up to three days after collection is given, in which time a faulty clutch can be reported. Thereafter, it is deemed as the renter’s responsibility). The customer is then liable for the cost of the clutch kit which is R23,000-00 including VAT and installation cost.

 

§ Roll-overs are not covered under any insurance cover options. A roll over is defined as a vehicle sustaining all types of damage due to it not being on all 4 wheels.

 

§ The incorrect fuel type is pumped into the fuel tank and/or fuel in the water tank will incur a R20 000,00 cost. SA Roadtrippers advises that should this occur, the vehicle is to remain turned off and not started under any circumstances. This reduces the damage caused.

 

§ Overhead damage and damage to the roof top mounted vent or air-conditioning unit. Renters are reminded that the motorhomes are high. Caution needs to be taken when driving under branches, bridges, through archways or any overhead obstructions.

 

§ Damage to vehicle driver’s cabin Air conditioner as a result of excessive operation when the vehicle is stationary.

 

The renter is hereby responsible for any damages or accidents that the owner has not been made aware of on the return of the vehicle. Please note the applicable charges will be charged to the nominated credit card.

 

The customer agrees that SA Roadtrippers are not responsible for any damage or theft to items of a personal nature. Travel and personal insurance is strongly recommended.

 

 

 

Rules in respect of replacement vehicles (whether due to an accident or vehicle damage)

 

In the case of clutch or water damage the following is applicable: (or any situation where the rental agreement has been breached)

 

§ The repairs and recovery (towing) costs of the vehicle is the responsibility of the renter. The following recovery / replacement rates will apply:

 

Within South Africa: R 6-00 per kilometre

 

Outside of South Africa: R 12-00 per kilometre

 

§ To & from Namibia incurs an extra R 9,500-00.

 

§ Should a replacement vehicle be required, the owner will replace the vehicle within as short a time frame as possible in South Africa, a longer time period is to be expected outside the South African borders.

 

§ A new pre-authorisation for the standard cover excess, will be deducted on the nominated Visa or MasterCard credit card for the replacement vehicle. No reduced insurance excess will be allowed on the replacement vehicle.

 

 AIR-CONDITIONING

 

The air-conditioning in the driver’s cabin of the vehicle, is designed to be used in South African weather conditions. In regions where the temperatures reach in excess of 30 degrees Celsius, or the humidity is higher than 60%, the unit may not work as effectively. This is normal and does not constitute grounds to request a replacement vehicle. Caution, Operating the vehicles Air Conditioning in the drivers cabin when the vehicle is stationery, and or idling for prolonged periods , without sufficient airflow from driving speed , can cause serious damage to the vehicles air conditioning system , the vehicle air-conditioner must be switched off to prevent such damage. (Such damage for customers account)

 

The air-conditioning in the living area of the motorhomes only works when it is plugged into a 220v power supply. This power supply can be found at the camp sites. The vehicle is supplied with an extension lead, which is plugged into the camp site power box, and then plugged into the motorhome in the blue power socket.

 

DUST INGRESS

 

Southern Africa is predominantly an arid desert region and the majority of secondary routes travelled, are on unsealed dust or gravel roads. It is not possible to make vehicles dust-proof and therefore refunds or claims for any dust ingress of any nature, will not be considered.

 

 PAYMENT

 

SA Roadtrippers does not accept Travelers cheques or cheques as payment in any way. Valid Visa/MasterCard credit cards, debit cards, EFT or bank transfer and cash payments are accepted for rentals. SA Road Trippers only accepts valid Visa and MasterCard credit cards that are embossed, in order to place the preauthorisation for insurance cover, security deposits and excesses. The holder of the credit cards needs to be present at vehicle collection in order for the transaction to be processed. SA Roadtrippers are not responsible for any currency fluctuations that may occur in any transactions including the refunding of deposits. FULL PAYMENT for the rental must be received 14 days prior to date of collection. (The security deposit can be paid on day of collection, but may take a while to process. It is advisable to pay the security deposit in advance in order to save time at handover)

 

 EQUIPMENT

 

All vehicles are supplied with sleeping, kitchen and camping equipment. None of our insurance cover options cover any of the equipment supplied with the vehicle. Any loss or damage to the equipment including items such as GPS, fridges, compressors, tents etc. will be charged to your credit card. Should any of your equipment malfunction during the rental period, SA Road Trippers are not liable to provide a replacement vehicle. Repairs can be made according to the clause of this document, titled Vehicle Repairs.

 

 

 ROAD RESTRICTIONS

 

Motorhomes are permitted to be driven on properly tarred road surfaces, and good smooth gravel roads in order to reach the campsites only, in SOUTH AFRICA, NAMIBIA, SWAZILAND and LESOTHO.

Special permission is required from the owners for travelling further than the countries and areas allowed. Should permission is granted by the owner, a disclaimer document will be required to be signed by the renter on collection of his vehicle.

 

Vehicles may be taken into certain South Africa's neighbouring states but are not allowed into Angola, Democratic Republic of Congo (DRC), Tanzania, Malawi, Zimbabwe, and Mozambique.

A cross border fee will apply if travelling outside of South Africa.

 

Driving on 4x4 leisure Tracks that require an entrance fee or club membership are not permitted.

All insurance cover is void if vehicles enter the prohibited countries and areas and will result in a breach of contract. The 4x4 is used for driving terrain that is usually inaccessible with a normal two-wheel drive vehicle.

Dangerous and irresponsible manoeuvres to test the abilities of the camper to the limit are not allowed under any circumstances and damages sustained from such activities will be for the customer’s account irrespective of insurance cover options.

All towing costs to SA Roadtrippers depot are for the customer's account.

The owner, reserves the right, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions, political situations or any other reason.

 

There are areas that are restricted for travel in any SA Roadtrippers Motorhome. (But not limited to)

 

South Africa All 4x4 trails Any sand dune

The Swartberg Pass (SA), The Sani Pass (SA),

Kalahari Gemsbok Park (also called Kgalagadi Transfrontier Park) The road to the Sentech Towers in Marakele Park (SA) Baviaanskloof Pass (SA)

Narrow and steep single lane gravel mountain passes and any road in South Africa, Swaziland, Lesotho, Botswana and Namibia that are not in the owners opinion classified as smooth gravel , corrugated or washboard gravel roads are not permitted . Sand jeep track driving is not permitted

Narrow tracks, jeep tracks and or roads lined with thick dense bush that touches the vehicle.

Driving through dense bush is not permitted. The dense bush must not scratch or damage the exterior of the motorhome by touching or scraping the sides or exterior of the vehicle while the motorhome is moving.

 

Namibia

The Skeleton Coast Park (Namibia),

The short road from Hobas to the Viewpoint (Fish River Canyon), Van Zyl's Pass (Namibia),

Any sand dune

Sandwich Harbour (Namibia), The entire Kaokoland (Namibia),

D, G or F marked roads in Namibia.

Narrow tracks, jeep tracks and or roads lined with thick dense bush that touches the vehicle.

Driving through dense bush is not permitted. The dense bush must not scratch or damage the exterior of the motorhome by touching or scraping the sides or exterior of the vehicle while the motorhome is moving.

 

Narrow and steep single lane gravel mountain passes and any road in South Africa, Swaziland, Lesotho, Botswana and Namibia that are not in the owners opinion classified as smooth gravel , corrugated or washboard gravel roads are not permitted. Sand jeep track driving is not permitted.

 

 

The supplier does not take responsibility for ANY damages or claims arising out of fast speeds and/or long distance driving on the washboard roads (especially C roads) in Namibia. These include all air conditioners, radiators, tyres and suspension systems.

 

 

Botswana

 

The Okavango Delta (Botswana) The Makgadigadi Pans (Botswana),

Narrow tracks, jeep tracks and or roads lined with thick dense bush that touches the vehicle.

Driving through dense bush is not permitted. The dense bush must not scratch or damage the exterior of the motorhome by touching or scraping the sides or exterior of the vehicle while the motorhome is moving.

Narrow and steep single lane gravel or sand mountain passes and or any road in South Africa, Swaziland, Lesotho, Botswana and Namibia that are not in the owners opinion classified as smooth gravel , corrugated or washboard roads are not permitted     , sand jeep track driving is not permitted .

Game tracks are not suitable for our 4x2 motorhomes and are thus not permitted.

The supplier does not take responsibility for ANY damages or claims arising out of fast speeds and/or long distance driving on the washboard roads (especially C roads) in Namibia. These include all air conditioners, radiators, tyres and suspension systems.

 

 

Other countries

 

Mozambique, all of Malawi, all of Angola, Zambia, Zimbabwe, Tanzania and the Democratic republic of Congo (DRC) are not permitted.

 

The supplier does not take responsibility for ANY damages or claims arising out of fast speeds and/or long distance driving on the washboard roads (especially C roads) in Namibia. These include all air conditioners, radiators, tyres and suspension systems.

Due to weather circumstances the supplier has the right to restrict road or areas. , and that you will be liable for the full repair costs if accidents, mechanical damage or roll-overs happen here.

Please ensure that the departure, approach and roll angles are observed as in the information manuals.

 

 

CROSS BORDER DOCUMENTATION

 

A cross border fee per vehicle per rental of R1000.00 applies for cross border documentation into Lesotho, Namibia and Swaziland and any other approved destination. The vehicle documentation is for the vehicle cross border requirements ONLY. The owners are not liable for the arrangement or payment of visas, permits, third party insurances or road taxes applicable to the countries of entry. These are for the renter’s account and can be arranged prior to travel or at the borders of the applicable countries. All cross border applications are to be accompanied by a clear copy of the renter’s passport & driver’s license to be received at least seven days prior to collection of the vehicle.

 

VEHICLE REPAIRS

 

It is possible that during your rental, small repairs may be required due to the nature of the terrain. Repairs of up to R 1,000.00 may be affected without prior authorisation from SA Roadtrippers and such repairs may be reimbursed, on the submission of a claim with original receipts attached. Amounts above R1,000.00 will require verbal/telephonic approval from SA Roadtrippers on-road assistance. (Numbers provided in your rental pack).

 

Should a call-out fee be charged by a supplier to replace a tyre, approval must be obtained from your collection branch. (The renter is responsible for the maintenance costs, repairing of flat, punctured or damaged tyres)

 

Should permission be granted by SA Roadtrippers for an overnight stay in a lodge, due to repairs, a maximum allowance of R800 per night per vehicle is granted for a maximum of one night in South Africa and two nights outsidePage 10 of 13

 

 

 

of South Africa. Should a replacement vehicle be required due to a mechanical fault not due to negligence, SA Roadtrippers will replace the vehicle at no extra cost to the renter, in as short a time possible.

 

 KEYS

 

SA Roadtrippers must be informed of keys lost or locked inside a vehicle. The replacement or recovery and courier of keys is for the renter’s account. SA Roadtrippers cannot be held liable for any time/days lost and/or accommodation or any other costs incurred, due to the replacement or recovery of keys. Under no circumstances will the spare keys to a vehicle be issued on collection of a vehicle, all spare keys are kept at SA Roadtrippers offices in case an emergency arises.

 

 

 TYRES

 

The renter is responsible for the maintenance costs, repairing of flat, punctured, damaged tyres or excessively worn tyres.

The driver should not exceed the road traffic ordinance speed limits of 120km/h on tarred roads, and 80km/h on gravel/sealed or corrugated roads.

For your safety, SA Roadtrippers recommends a speed of not more than 100km/h on tarred roads, and 60km/h on gravel/sealed or corrugated roads, and max 40km/h in National Parks.

Tyres get hot and pressures increase at higher speeds. Tyres are then susceptible to damage especially on uneven surfaces.

When replacing a tyre, please ensure that it is of the same brand, size and ply rating as that of the damaged tyre. Reconditioned or re-treaded tyres are NOT acceptable.

Drive slowly, especially on gravel and dirt roads. Recommended to a maximum 60km/h on gravel and 30km/h on soft sand. Try to stay in the existing tyre tracks.

 

 

Should vehicle be returned with excess tyre wear the customer will be liable for the cost of such tyre replacement , fair wear and tear will be taken into account , the final decision of the tyre wear being excessive is in sole decision of the owner . (Many factors will increase tyre wear such as , but not limited to , uneven rocky or washboard gravel roads , incorrect tyre pressure for the specific road conditions , wreck less or negligent driving , high temperature road surfaces , excessive loading . The customer is responsible to continuously manage the tyres to ensure that tyre wear is not excessive. )

 

 

 

IMPORTANT TYRE PRESSURE

It is vital to understand and manage tire pressure according to the road and vehicle load conditions.

 

Poor tire pressure management is a big cause of serious road accidents on tar and especially secondary gravel roads

 

Tire pressure increases as the tire gets to operating temperature (after ± 10kms)

 

Tire pressure increases from a cold tire ( not been driven ) to tire that has been driven, i.e. a hot tire by between 10 to 15 percent, factors such as road surface, speed, load, heat, etc. effect tire pressure

 

Tire pressure gauges at petrol stations cannot be trusted as they vary dramatically and are generally not calibrated correctly, check your tire pressure personally, ask for a tire pressure gauge from our motorhome consultant for your trip.

 

On gravel

 

- Where your speeds SHOULD BE much lower and never over 80 kmph

 

- Deflate your tyres by 10 or 15%, to give a softer ride, one that will not shake the windscreen out of the car or the fillings from your teeth.

 

 

 

To get an accurate datum, make a note of cold pressures before you start, observe recommended tire pressure chart in the motorhome.

 

For long distance tar, it’s advisable to increase by 10% above the norm. On good gravel decrease by 10% to 15 % AND lower your speed

 

 

Keep large following distances on sand/dirt roads to avoid excessive dust which hampers visibility, hampers fresh air filters into cabin, clogs engine air filters resulting in possible increase in fuel consumption.

Ensure you brake timeously for water drifts in the road. These drifts are often dry and can appear suddenly and are not always clearly visible. Driving through them at excessive speeds can damage your suspension and more.

 

 

TRACKING

 

All SA Roadtrippers vehicles are fitted with tracking devices. Tracking is monitored in all Southern Africa destinations as allowed by SA Roadtrippers. SA Roadtrippers reserves the right to repossess the rental vehicle at any time if it is found illegally parked, driven wreckless and irresponsible driving or being used to violate the law or appears to be abandoned or if the renter is in breach of any terms or conditions of the rental agreement, has entered a restricted area or has infringed on the speed limits.

 

TRAFIC INFRINGEMENTS

 

The renter is liable for all fines and penalties incurred during the rental period plus an administration fee of R250 for each infringement or penalty notice.

 

CANCELLATION / NO-SHOW PENALTIES

 

Cancellations are charged according to the below. Fees in percentage of total rental amount.

 

30 – 7 days before collection:                                                      50%.

 

7 – 1 day before collection:                                                          100%

 

No show or cancellation on day of collection:                      100%

 

FEES – MANDATORY CONTRACT; EQUIPMENT; EXTRAS; ONE-WAY & DELIVERY/COLLECTION

 

Mandatory fees are applicable to all rental contracts or as applicable.

 

Extra equipment is to be booked at time of reservation or can be requested on collection if required and subject to availability. These requests incur a rental cost. Details as below:

 

MANDATORY ITEMS CHARGE per rental

 

eToll.

For all rentals departing and/or returning to Johannesburg/Gauteng or traveling through Gauteng an additional mandatory fee of R500.00 will be charged in order to cover the Gauteng eTOLL road taxes.

 

Damage collection Handling Fee

 

(Payable on claims due to damage / accident) R 500.00 damage handling fee.

 

Traffic fine admin fee

 

(Payable if a fine is levied) R 250.00

 

Border Documentation

 

R1000.00 per rental

 

ONE WAY / DELIVERY OR COLLECTION:

 

A fee is charged for any rentals that require a one way drop off or collection between cities. Please refer to the ONE WAY, DELIVERY/COLLECTION FEES schedule. Please also note that vehicles that are delivered to a secondary location, may not be handed over with a full fuel tank.

 

SUBSTITUTIONS:

 

If, for reasons beyond our control, the reserved vehicle is not available, SA Roadtrippers reserves the right to substitute a comparable or superior vehicle at no extra cost to the renter. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.

 

TAXES & CURRENCY FLUCTUATIONS:

 

All charges include 14% VAT in South Africa and 15 % VAT in Namibia. All rates are quoted in ZAR.

 

SA Roadtrippers is not responsible for any currency fluctuations that may occur in any and all transactions.

 

Terms and conditions are subject to change in accordance with changes in government taxes.

 

 

TRAVELLING TO SOUTH AFRICA WITH CHILDREN – NEW VISA REGULATION

 

Effective 01 June 2015 New regulations for children travelling to & from South Africa.

Effective travel date from 01 June 2015, regardless of the time of booking, all minors under 18 years of age travelling to and from the Republic of South Africa, have to present additional documents which were not needed until now. These new regulations apply to all travellers, regardless of their nationality. They were promulgated (set out) in terms of the South African Immigration Amendment Act of 2010 and define children as persons under the age of 18. It is the responsibility of passengers to ensure their children have the correct documentation or risk being denied boarding. The new law will be enforced by airlines and immigration officials across the board (land, sea and air).

 

REQUIRED DOCUMENTATION:

 

§ When both parents are travelling with a child, they need to produce an unabridged birth certificate that shows the names of both parents. In cases where the certificate is in a language other than English, it must be accompanied by a sworn translation issued by a competent authority in the country concerned.

§ When a child travels with only one parent, additional documents should include an affidavit in which the absent parent gives consent for the child to travel, a court order granting full parental responsibilities or legal guardianship of the child, or the death certificate of the absent parent. The affidavit should be no more than three months old, from date of travel.

§ In the case of a child travelling with a person other than a parent, the unabridged birth certificate must be supplemented by affidavits from the parents or legal guardians confirming that the child may travel with that person, copies of the identity documents or passports of the parents or legal guardian, and the contact details of the parents or legal guardian.

§ Similarly, a child travelling as an unaccompanied minor would have to produce the unabridged birth certificate, proof of consent from both parents, or legal guardian and contact details, plus documentation relating to the person receiving the child in the Republic. The latter documentation should include a letter stating the person’s contact details and residential address and contact details where the child will be residing, plus a copy of his or her identity document, passport or residence permit.

§ All documents must either be original or certified as true copies of the original, by a competent authority. Documents not in English must be accompanied by a sworn translation. For more information please visit

§ http://www.dha.gov.za/files/Brochures/Immigrationleaflet.pdf

 

GENERAL:

 

Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of South Africa. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of our contract with them.

 

· Locations within South Africa are charged at South African vehicle daily rates.

 

· Locations outside South Africa are charged at Namibia vehicle daily rates.

 

· Whilst including the same facilities, some motorhomes may have different layouts and or equipment types to those shown. All measurements and volumes shown are approximate. The information provided is subject to change without notice.

 

· Towing of our vehicles is not permitted under any circumstances, any and all costs incurred by towing or damages as a result of towing without our written authorisation will be for the customer’s account, irrespective of the insurance options taken.

 

· The information provided is subject to change without notice.

 

ALL RIGHTS RESERVED:

 

Rates and terms and conditions of rental may be subject to change

Terms of booking on this website 

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you.  If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.


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