avis caraway motorhome rental - worldwide motorhome rental companies

avis caraway motorhome rental - motorhome rental worldwide

Avis CarAway Motorhome Rental

IN THE BEGINNING:
AVIS Car-Away, founded 36 years ago, in 1979, has established itself as a pioneer operator with an initial fleet of seven motorhomes in the Paris region and become the leader in motorhome rentals in France. Our company has been an Avis© franchise for motorhomes since March, 1985.

THE PRESENT DAY:
AVIS Car-Away is dedicated to motorhome rentals only. We know our business well so you are served by specialists. Our customer service staff are highly trained, and have bilingual capabilities, while our depot management team do everything possible to make sure the stay of our clients a pleasant one.

Today, more than half of our clientele is international. 

All our motorhomes are models current-year or late models.

We have a large fleet of campervans and motorhomes. The vehicles in our fleet range from a 2 berth MiniVan to the spacious 4/5/6 berth motorhomes and our luxury Class A motorhomes.

AVIS Car-Away is privately owned and independent, but has a close relationship with motorhome manufacturers providing the best product selection and ongoing product knowledge.



Avis CarAway Motorhome Rental Rental Terms

Please note: If you do not book in the local currency of the country where your rental takes place the payment due dates will change and your main vehicle rental charges will be payable in full upon confirmation of your booking.
This is to lock in the currency rate of the day you booked on and avoid further currency fluctuations. Some charges like taxes, compulsory fees, extra items may still be payable upon pick up of your vehicle in their local currency.

(Please note, If you book in the local currency of the country where your rental takes place the standard payment terms described under the heading Payment Terms will apply.)

All daily rates are reflected in Euros. Rates include:
- Tax (VAT = 20%)
- Comprehensive Insurance (see Insurance)
- Guaranteed newer vehicle not older than two model years (2017 or 2018 models)
- Unlimited mileage (except in Corsica)
- Vehicle kit (water hose, jerrycan, electric cord, broom + dustpan, clothes hangers)
- Cooking utensils
- Tourist information (road maps, list of campgrounds, map of “Aires de services” [service areas])
- Regional suggested itineraries (Brittany, Loire Valley…)
- Outdoor cleaning after return
- Trips overlapping seasons are charged in the appropriate seasonal rate for each day of travel. Special long term
rental rates on request (35 days or more).
- Minimum charge is 7 days during low and mid seasons and 10 days during high season 
Even if the motorhome is needed for a shorter period, supplier will charge 7 or 10 days. 

EXTRA CHARGE

- Handling and preparation fee (90 € or 120 €) 
It includes first bottles of propane gas and first bottle of toilet chemicals.
HANDLING FEE IS MANDATORY AND MUST BE PREPAID.

RESERVATION  - CANCELLATION POLICY:
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
-  more than 48 days prior to departure                        100 €
-  48 days to 33 days prior to departure                        30%
-  between 32 days to 0 day prior to departure             100%
-  No show                                                                    100%
No refund for late departure or early return.

Taking possession of supplier's Motorhome implies full acceptance of supplier's general rental terms and conditions.

USE OF VEHICLE:
Car-Away is responsible to provide the Renter with the Vehicle as well as the mandatory safety accompaniment, in good working order, registered in accordance to local regulations and all applicable taxes paid. 
 
The Renter agrees to (i) use the Vehicle in a prudent and normal manner (ii) use the Vehicle in accordance with the laws and regulations of the country in which it operates (iii) use the appropriate fuel (iv) lock the Vehicle when not used (v) stop using the Vehicle immediately in case of defects and get in touch with Car-Away (vi) if the Vehicle has a hitch, comply with the Gross Vehicle Weight Allowance that is, the maximum permissible weight for a vehicle) and the permissible total gross weight, that is the maximum permissible weight for a combination of vehicles. 
 
The Renter agrees not to attach a trailer or similar vehicle if the Vehicle does not have a hitch or in the absence of prior written authorization from Car-Away. He also agrees to make no changes to the Vehicle. In case of breach of these obligations, Car Away may charge the Renter the cost of any damage or repairs caused by such non-compliance. 
 
The Renter agrees to use the Vehicle solely for his personal needs, to the exclusion of any commercial activity (for example: subletting, transport of persons for a fee). The Renter also refrains from participating in any match, race, rally or other competition of any kind whatsoever, as well as tests or preparations. He agrees not to use the Vehicle for unlawful purposes or other than those provided by the manufacturer, and not to overload the Vehicle rented nor to carry a number of passengers greater than that indicated on the Vehicle registration certificate. 
 
By exception, Car-Away can accept that the rental is done professionally. In this case, the Renter agrees to use the Vehicle to ensure its transportation and accommodation or that of its employees and prohibits any commercial use of the Vehicle (subletting, transport of persons for valuable consideration, etc.). 
 
The Vehicle will be driven, at no additional cost, by the Renter and / or an occasional driver approved by Car-Away. If the Renter wishes to benefit from a second additional driver, he / she will have to purchase the corresponding add-on until the time of departure and additional charges will apply. If the Renter wishes to benefit from a second additional driver after departure, he must make a written request to Car-Away. In the event of written acceptance by Car-Away, a new driver will be added to the rental agreement and a contract amendment fee will be applied in addition to any additional driver charges. Any additional Car-Away approved driver is listed on the rental document. 
 
In case of an accident of the Vehicle while being driven by a driver not approved by Car-Away, if the Renter remains beneficiary of the Civil Liability and Recourse insurance policies subscribed by CarAway, on the other hand, he will be deprived of any guarantee covering damage to the Vehicle. As a result, he will be required to compensate Car-Away for all the damages that the Vehicle will have suffered as a result of this accident. (See, 1) INSURANCE). 
 
The Renter is liable throughout the duration of the rental for the payment of fines for a number of offenses which list is established by the Highway code, except for the Renter to establish that he is entitled to benefit one of the exceptions provided for in the Code. The Renter is obliged to pay these fines directly to the competent services. If some of these offenses are not reported immediately to the Renter but to us, Car-Away will pay the sums due to the relevant departments before recovering the amount as a refund plus an administrative management fees from the Renter. If the offense in question has not been committed by the Renter but by another authorized driver or not, then it will be up to the Renter to inform the competent services of the identity of the offender, without prejudice to the possible obligation for the Renter to pay the relevant fine. In accordance with Article L. 121-6 of the Highway Code, Car-Away may be obliged to communicate the details of the Renter to the authority concerned. 
 
In the event of any fine received by Car-Away, an administrative fee of € 40 per ticket / fine will be charged to the Renter except for him / her to establish that he has already paid the ticket / fine concerned or that the latter does not concern the rented Vehicle.

STATE OF THE VEHICLE:
During vehicle collection, a Car-Away agent proceeds to a complete vehicle check-up and reports on the rental document any identified damages (scratches, shocks, etc.). The Renter may ask Car-Away to add damages which would not be mentioned beforehand. A signed copy of this check-up is given to each party.
The Renter agrees to return the Vehicle in the same condition as the one in which it was given to him. On return, a check-up of the Vehicle compared to that of the departure will be made. In the event that the condition of the Vehicle on the return differs from the one made at the start, the damage noted (for example: body shocks or missing accessories), with the exception of those resulting from normal wear, will be considered as chargeable to the Renter except that the latter reports the contrary proof. Unless there is an exclusion, they will be billed to him, within the limit of the maximum financial responsibility in the contract.
The Vehicle will be returned in the same state of interior cleanliness as at its departure. Otherwise, the Renter must pay a lump sum of € 100 for the interior cleaning. In addition, the Renter must have completed the emptying and cleaning of the toilet tank. Otherwise, he will have to pay a lump sum of € 100 for the emptying and cleaning of the toilet tank. To these sums may be added any repairs attributable to the Renter. These amounts can be deducted from the deposit.
Car-Away is committed to providing the Vehicle equipped with tires respecting the safety rules and standards in force. In case of deterioration of one of the tires of the Vehicle for any cause other than normal wear and tear, or the disappearance of one of them, the Renter agrees to replace it immediately and at his expense by a tire of same characteristics and dimensions. 

FUEL - LUBRICANT - GAS
The supply of fuel is the responsibility of the Renter. In the event that the Vehicle is returned with a fuel level lower than the one present at departure, the additional fuel will be invoiced at the price prevailing at Car-Away at the time of the return of the Vehicle. The Renter must periodically check the oil and water level. All our vehicles, with the exception of the "combi-Van Adventure" category (Hanroad Trek), for which gas bottles are to be purchased by the Renter, are rented with two gas bottles, one of which is full, the other in use. The Renter is responsible for buying any additional bottle he / she would need during the rental period. 

MAINTENANCE - REPAIRS
Normal mechanical wear is the responsibility of Car-Away. The Renter is responsible for the abnormal degradation of the Vehicle suffered by his fault or negligence.
In the event that the Vehicle is immobilized, repairs can only be made after written agreement and in accordance with Car-Away's instructions. Any expenses must be done with the express agreement of Car-Away with a proper receipt. The same rule applies to the interior of the vehicle and the living area (refrigerator, heating, water heater, water pump ...). Under no circumstances, the Renter, nor the authorized intermediary (travel agency for example) representing the Renter, can claim for a compensation for any delays in the delivery of the Vehicle, cancellation of the lease or immobilization in the case of repairs made during the rental which are due to the Renter’s fault. In the event of a serious accident or mechanical problem, the Renter agrees to follow the instructions of Car-Away's assistance. In case of non-compliance with these directives, the Renter will be held financially responsible and will not be able to claim any refund.
Damages due to freezing are the responsibility of the Renter when they result from his fault and / or negligence.

INSURANCE
All drivers must provide a proof of their identity and a valid driving license (cars). The driving licence must be at least 3 years old at the Vehicle departure date and the driver shall be at least 23 years old at that same time. If these conditions are fulfilled, he / she qualifies for Liability and Recourse Insurance. Only drivers approved by Car-Away and fulfilling the same conditions of age and driving licence seniority will be covered by the “damages to the vehicle” insurance.  
Except exclusions, as described in the present GTC, the Vehicle is covered by a Civil Liability, Recourse and Damage insurance. This insurance is valid in the following countries: France, Germany, Andorra, Austria, Belgium, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Norway, Country Netherlands, Poland, Portugal, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland, Czech Republic. 

Except as provided in the present GTC, the guarantees are as follows:
- unlimited civil liability in the event of an accident involving bodily injury, up to € 100,000,000 in the event of damage to property;
- defence and appeal: € 10,000 overall for litigation, with a trigger threshold of € 320 (see Appendix);
- Damage to vehicles with a deductible of € 2,400 per accident: fire, theft of the Vehicle (see 7) THEFT), natural disasters, damage to all accidents to the Vehicle; 

EXCLUSIONS:

  • EXCLUSIONS RELATING TO ALL WARRANTIES: INTENTIONAL DAMAGES, WAR CRIMES, RADIOACTIVE MATERIALS, GOODS UNDER DRIVERS RESPONSABILITY, GOODS AND OBJECTS CARRIED OUT IN THE VEHICLE, NO LICENSE, SAFETY CONDITIONS NOT RESPECTED, RACES AND COMPETITIONS 
  • EXCLUSIONS COMMON TO THE CIVIL LIABILITY GUARANTEE: DAMAGE CAUSED BY TERRORIST ACTS, DAMAGE CAUSED BY ASBESTOS 
  • EXCLUSIONS COMMON TO DAMAGE GUARANTEES TO VEHICLE: DRIVING IN DRUNK CONDITION, REFUSAL OF ALCOHOLIC CONTROL, LACK OF MAINTENANCE, SUSPENSION OF RIGHT OF MOVEMENT, FITTING
  • TIRES, REPAIR KIT, WINDSHIELD, WINDOWS, MIRRORS, AUTORADIO, GPS, TELEVISION, SUPPLIED ACCESSORIES, PERSONAL EFFECTS OF THE RENTER AND ANY DAMAGE WITHIN THE VEHICLE DUE TO THE RENTER'S FAULT, IMPRUDENCE OR NEGLIGENCE IS NOT COVERED BY WARRANTIES, EVEN IF ADDITIONAL INSURANCE IS SUBSCRIBED. 
  • THE RENTER REMAINS FULLY RESPONSIBLE FOR THE ENTIRE PAYMENT OF DAMAGES TO THE HIGHER PARTS (ROOF, CAPUCINE AND IN GENERAL ALL PARTS OF THE VEHICLE ABOVE 2.00 METERS) RESULTING FROM MISREPRESENTATION OF THE HIGHTH OF THE VEHICLE - EVEN WITH THE SUBSCRIPTION OF THE OPTION "REDUCTION OF LIABILITY".

The Renter has the possibility to subscribe a "liability reduction" option until the day of departure. This option, which price is € 10 per day with a minimum of € 100 reduces the deductible to € 800. This reduction of liability will not however be applicable in case of intentional fault, exclusion or forfeiture of guarantees as provided for in these GTC.

ACCIDENTS:
under penalty of being deprived of the insurance, the Renter agrees to:
- to report any accident, theft or fire, even partial to Car-Away within a maximum of five working days;
- in the event of theft, to provide the receipt of the theft declaration issued by the authorities, within 2 (two) working days;
The Renter also agrees to mention in his declaration the circumstances, date, place and time of the accident, the name and address of the witnesses, the licence plate of the opponent’s car, the name of his insurance and its policy number;
and to attach to this declaration any police report, gendarmerie or bailiff's report, if it has been established. 
 
In the event of an intentional misrepresentation of the nature, causes, circumstances or consequences of the incident and / or any intentional use of fraudulent documents or evidences, the Renter will be deprived of the insurance. In this case, the Renter also engage his responsibility. 

 
The Renter subrogates ex officio Car-Away in his rights for the exercise of the recourse against the other parties for the material damages. The compensation possibly obtained is used firstly to refund the deductible possibly paid by the Renter and then to refund Car-Away of any costs that may have remained at his expense, the possible balance being paid to the Renter.
The costs and fees incurred, for the recovery of this indemnity, are insured by the Renter and the CarAway in proportion to the amounts due to them.
The Vehicle is only insured for the duration of the rental indicated on the contract. After this period and unless the extension is accepted, Car-Away declines any responsibility for any accidents that the Renter could have and which he will have to do his own business. There is no insurance for damage to the Vehicle and driver when the driver is not licensed or driving while under the influence of alcohol or under the influence of narcotics. There is no insurance covering damage to the Vehicle for accidents that the Renter may cause during the rental period if he/she deliberately provided CarAway with false information as to its age, date or validity of its license.
In the event of an accident where the Renter's liability is withheld and the Vehicle is severely damaged or immobilized for more than five days, Car-Away reserves the right to terminate the rental agreement without refunds or compensation. The costs of repairs or franchise remain due. A damage management fee of € 50 is charged in addition to the cost of the repair. These fees correspond to the cost of administrative damage treatment. They will be refunded if the Renter's liability is waived by the insurances. The amount reimbursed will be prorated to the Renter's percentage of liability as determined by insurance company experts. In the event of an accident with a third party, an amicable report must be completed by the parties involved in the accident. Unless the Renter's liability is waived by the insurances, the full amount of the deductible will be charged to the knowledge of the event, in addition to damage to the vehicle potentially not included in the franchise. The retention of these sums by Car-Away is intended to compensate Car-Away for the nonperformance by the Renter of its obligation to return the Vehicle in good condition. An Amicable report management fee of € 50 will be applied in addition to the cost of the repair.

THEFT:
In the event of the theft of the Vehicle, the Renter must make an official declaration of theft to the Police authorities within two working days and return the Vehicle keys to Car-Away. Otherwise, the Renter will be held responsible and will be charged the full value of the Vehicle, plus the capital costs as determined by expert and file fees. The theft or loss of the Renter’s personal effects are not covered by Car-Away. 

RESERVATION - DEPOSIT - PAYMENT - CANCELLATION:
A reservation to book a Vehicle within one of the Car-Away branches on a date and for a period agreed to by the Parties may be made on our website (https://www.aviscaraway.com/) or in one of our branches, via any intermediary authorized by Car-Away, or by telephone When the reservation is made more than 30 days before the departure, the Renter will have to pay a sum representing at least 30% of the total amount of the rental and will pay the balance at the latest 30 days before the departure. When the reservation is made less than 30 days before departure, the totality is due upon booking. Car-Away accepts the following payment methods: credit card (Visa - Mastercard - AMEX), check, holiday voucher and cash, within the limits provided by law. The cancellation of a rental gives rise to the following deductions:

  • Cancellation notified more than 48 days before departure, costs € 100;
  • Cancellation notified between 48 and 33 days before departure, 30% of the total rental amount (excluding price of the cancellation plan) is due;
  • Cancellation notified less than 33 days before departure, full rental price must be paid.

The sums paid by the Customer and retained by Car-Away in case of cancellation are a deposit and are intended to compensate Car-Away for the profit loss suffered as a result of this cancellation. In case of cancellation of the rental due to Car-Away, the latter undertakes to return double the amounts paid by the Renter.
Any Renter may substitute another person in the benefit of his reservation as long as he satisfies the requirements of these General Conditions.
There is no insurance covering cancellation fees in our offer. However, the Customer may subscribe an optional insurance as regards to this matter called “cancellation plan” which conditions and details are available on our website (https://www.aviscaraway.com/) in the “Services” tab, or through a simple request. Insurance purchased by PRESENCE Assistance Tourisme through AXA Assistance. Conditions apply. Insurance contracts available on the website.
In case of a Cancellation by the Customer, fees described above (art 8.) still apply and Car-Away is entitled to keep the amount paid for the subscription of the “cancellation plan” option, which is nonrefundable.
This insurance is not transferable.  
The “Cancellation Plan” option must be subscribed and paid at the time of the booking. Its cost is 7.5% of the rental amount with a minimum of € 120.
The amount of the cancellation plan is never refundable. 

RENTAL - DEPOSIT - EXTENSION - CHANGES:
The Vehicle is rented for a fixed period between the parties at the time of booking and specified in the rental document.
The price of the rental as well as optional services / products is determined by the rates available on our website or agency. The price of the rental is payable in advance according to the conditions defined in article 8. Only the category of the vehicle indicated at the time of the reservation is guaranteed. In the event that there are several different models within the same category, the Renter may not under any circumstances require one vehicle over another, the rental price being the same for all vehicles of the same type. category. In case of force majeure, Car-Away reserves the right to allocate another Vehicle to meet the needs of the Renter (number of places as indicated in the registration certificate, number of sleeping places). If the Vehicle provided is higher price, the price difference between the two rentals is not charged to the Renter. If the offered vehicle is lower price, the price difference between the two rentals will be refunded to the Renter. In addition, Car Away will pay the Renter a sum of € 50. A deposit in the form of pre-authorization will be made via the credit card presented by the Renter at the time of departure of the rental (Visa or Mastercard only).
The amount of this pre-authorization is € 1000 if the option "Reduction of Liability" has been subscribed.
It is € 2000 if this option has not been subscribed.
As a result, the Renter must first ensure that his credit card has a high enough payment capability to make sure this transaction can be carried out.
This deposit is withheld until 30 days after the return of the Vehicle. Car-Away may, in particular, use it to cover the payment of any refurbishment costs not covered by the insurance or administrative costs related to the receipt of fines and fines not paid by the Renter, or fuel costs, cleaning or late return of the Vehicle etc.
The deposit cannot be used in any case to an extension of rental. In case of early return, no refund will be made. 
 
Any extension of stay must be agreed upon by Car-Away and settled before return. Otherwise, the Renter will be liable to prosecution for misappropriation of the vehicle or breach of trust. Any stay abroad must be notified to Car-Away before departure. 
 
The modification of the conditions of stay defined between the parties in the rental agreement is possible subject to the availability of the Vehicle on the dates subject to the request for modification. In the event of an increase in the rental period, the modification requested shall result in the payment of the corresponding price surplus. The price of the additional day is calculated pro rata of the price paid per day for the initial rental.
In case of reduction of the rental period:
- If the change occurs more than 30 days before departure, the Renter will receive a refund equal to the difference, if any, between the amount of the initial reservation and the amount corresponding to the modified booking calculated on the basis of the price published on aviscaraway.com. The amount possibly overpaid will be refunded to the Renter after the proper return of the Vehicle; 
- Any reduction in the rental period occurring within 30 days of departure, will not give rise to any refund.
Any change will be subject to a change fee of € 50.

DELIVERY - RESTITUTION:
The return of the motorhome must be made exclusively during normal business hours of Car-Away agency, also in the case of delay of the Renter. Unless written agreement from Car-Away, departures take place between 09 and 11:30 and returns between 2pm and 4pm. A fee of € 200 applies when the hand-over or return of the Vehicle by the Renter occurs outside normal business hours in the absence of a written agreement from Car-Away. Vehicles must be picked up and returned to the same place (except one-way rental). The Renter remains solely responsible for the Vehicle until it has been duly returned to the Car-Away Agency.
There is no refund in case of early return.
When the Renter does not show up at the agreed date and date for the hand-over of the Vehicle, CarAway reserves the right to terminate the rental agreement without any compensation for the Renter and the amounts paid will be retained by Car-Away to compensate Car-Away for the loss suffered as a result of this non-submission.
Any Vehicle returned late will incur a charge of € 50 per hour late. 

REPATRIATION OF VEHICLES - ASSISTANCE:
The Renter formally refrains from abandoning the Vehicle. The Vehicle must, except written derogation, be brought back to its point of departure. 
 
Car-Away agrees to assist the Renter in the event of serious vehicle troubles or breakdowns. During the normal opening hours from Monday to Saturday from 9am to 12.30pm and from 14h to 18h, the Renter will contact the Car-Away teams at + 33 (0) 1 47 49 80 40 (non-surcharged call). Outside these hours, he can join a dedicated assistance subject to having subscribed to the option "24/7 assistance"
 
The Renter has the possibility to subscribe the option "Assistance 24/7" until the day of departure. This option, which is priced at € 8 per rental day, allows the Renter to benefit from a 24/7 assistance service. The conditions of contact and use of this assistance are communicated to the Renter having subscribed to the option "Assistance 24/7" on departure. 
 
Breakdowns and / or serious disturbances occurring during normal use of the Vehicle in the absence of fault or negligence of the Renter are taken care of by Car-Away and / or its assistance service. 
 
In the event of a breakdown and / or serious disturbance due to fault and / or negligence of the Renter, the costs of repatriation and / or assistance will not be covered by Car-Away and / or his helpdesk. In addition, the rental will remain due until the return of the Vehicle. In addition, the costs incurred by the Renter in the absence of express agreement of Car-Away and / or its helpdesk will not be supported. 
 
Subscription to the "24/7 Assistance" option does not relieve Renter of the payment of the previously described costs (expenses incurred without the express agreement of Car Away and / or its helpdesk or expenses incurred due to a breakdown or a serious disturbance resulting from a fault or negligence of the Renter). On the other hand, if this option has been subscribed, the assistance service will put the Renter in contact with the competent breakdown services and will assist him / her to take charge of the Vehicle. 

LEGAL AND TRADE GUARANTEES OF COMPLIANCE:
Car-Away guarantees the Renter the defects that prevent the use of the Vehicle. 
 
Car-Away undertakes to carry out the functional checks of the vehicle before departure:

  • Lighting ;
  • License plates ;
  • Indicators on the dashboard;
  • Windshields (impacts, cracks) and windshield wipers;
  • Starter ;
  • Oil level ;
  • Tires (depth, wear);
  • Brakes and brake fluid;
  • Exhaust;
  • Tire pressure.  

In case of unavailability of the requested category, Car-Away will provide a model of equivalent or superior capacity without additional cost. 
 
Car-Away will provide assistance services when needed and will give visibility to its helpdesk on the vehicles available on the premises to enable the renter to continue his journey, without guaranteeing the availability or the routing of the vehicle. 
 
TREATMENT OF CLAIMS:

The Renter may submit any complaint about his rental by contacting customer service by email (info@aviscaraway.com) or by telephone (+33 (0) 1 47 49 80 40 - non-premiumed call). Car-Away will process any claim within 30 days. 

PERSONAL DATA:
As part of the provision of the rental service, Car Away is required to perform a personal data processing. Information about these treatments and related rights is detailed in the Car Away Privacy Policy available on the Car Away website and in the agency. 

APPLIANCE LAW:
The applicable law is French law. 

MEDIATION:
In accordance with the provisions of articles L.616-1 and following of the Consumer Code, the Renter is informed that, if he has not managed to amicably settle the dispute he encounters with Car-Away after he has implemented the complaints procedure properly, he has the right to have recourse free of charge to a consumer mediator with a view to amicably resolving the dispute with Car-Away.
The Renter can address the Ombudsman of the National Council of Motor Industry Professionals (CNPA), by post (50 rue Rouget de Lisle - 92158 Suresnes Cedex) or email (mediateur@mediateurcnpa.fr).
The parties to the contract remain free to accept or refuse the use of mediation.
In accordance with the provisions of Article L.616-2 of the Consumer Code, the Renter is also informed of the possibility of accessing the Online Dispute Resolution Platform:
https://webgate.ec.europa.eu/odr/main/?event=main.home.show 
It is expressly stipulated that the solution offered by the mediator is binding on the Parties only in the event of the signing of a transaction in accordance with articles 2044 and following of the Civil Code. 

Terms of booking on this website 

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you.  If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.


Avis CarAway Motorhome Rental Rental Terms for travel between 01-Jun-2019 and 31-Dec-2019

Please note: If you do not book in the local currency of the country where your rental takes place the payment due dates will change and your main vehicle rental charges will be payable in full upon confirmation of your booking.
This is to lock in the currency rate of the day you booked on and avoid further currency fluctuations. Some charges like taxes, compulsory fees, extra items may still be payable upon pick up of your vehicle in their local currency.

(Please note, If you book in the local currency of the country where your rental takes place the standard payment terms described under the heading Payment Terms will apply.)

All daily rates are reflected in Euros. Rates include:
- Tax (VAT = 20%)
- Comprehensive Insurance (see Insurance)
- Guaranteed newer vehicle not older than two model years (2017 or 2018 models)
- Unlimited mileage (except in Corsica)
- Vehicle kit (water hose, jerrycan, electric cord, broom + dustpan, clothes hangers)
- Cooking utensils
- Tourist information (road maps, list of campgrounds, map of “Aires de services” [service areas])
- Regional suggested itineraries (Brittany, Loire Valley…)
- Outdoor cleaning after return
- Trips overlapping seasons are charged in the appropriate seasonal rate for each day of travel. Special long term
rental rates on request (35 days or more).
- Minimum charge is 7 days during low and mid seasons and 10 days during high season 
Even if the motorhome is needed for a shorter period, supplier will charge 7 or 10 days. 

EXTRA CHARGE

- Handling and preparation fee (90 € or 120 €) 
It includes first bottles of propane gas and first bottle of toilet chemicals.
HANDLING FEE IS MANDATORY AND MUST BE PREPAID.

RESERVATION  - CANCELLATION POLICY:
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
-  more than 48 days prior to departure                        100 €
-  48 days to 33 days prior to departure                        30%
-  between 32 days to 0 day prior to departure             100%
-  No show                                                                    100%
No refund for late departure or early return.

Taking possession of supplier's Motorhome implies full acceptance of supplier's general rental terms and conditions.

USE OF VEHICLE:
Car-Away is responsible to provide the Renter with the Vehicle as well as the mandatory safety accompaniment, in good working order, registered in accordance to local regulations and all applicable taxes paid. 
 
The Renter agrees to (i) use the Vehicle in a prudent and normal manner (ii) use the Vehicle in accordance with the laws and regulations of the country in which it operates (iii) use the appropriate fuel (iv) lock the Vehicle when not used (v) stop using the Vehicle immediately in case of defects and get in touch with Car-Away (vi) if the Vehicle has a hitch, comply with the Gross Vehicle Weight Allowance that is, the maximum permissible weight for a vehicle) and the permissible total gross weight, that is the maximum permissible weight for a combination of vehicles. 
 
The Renter agrees not to attach a trailer or similar vehicle if the Vehicle does not have a hitch or in the absence of prior written authorization from Car-Away. He also agrees to make no changes to the Vehicle. In case of breach of these obligations, Car Away may charge the Renter the cost of any damage or repairs caused by such non-compliance. 
 
The Renter agrees to use the Vehicle solely for his personal needs, to the exclusion of any commercial activity (for example: subletting, transport of persons for a fee). The Renter also refrains from participating in any match, race, rally or other competition of any kind whatsoever, as well as tests or preparations. He agrees not to use the Vehicle for unlawful purposes or other than those provided by the manufacturer, and not to overload the Vehicle rented nor to carry a number of passengers greater than that indicated on the Vehicle registration certificate. 
 
By exception, Car-Away can accept that the rental is done professionally. In this case, the Renter agrees to use the Vehicle to ensure its transportation and accommodation or that of its employees and prohibits any commercial use of the Vehicle (subletting, transport of persons for valuable consideration, etc.). 
 
The Vehicle will be driven, at no additional cost, by the Renter and / or an occasional driver approved by Car-Away. If the Renter wishes to benefit from a second additional driver, he / she will have to purchase the corresponding add-on until the time of departure and additional charges will apply. If the Renter wishes to benefit from a second additional driver after departure, he must make a written request to Car-Away. In the event of written acceptance by Car-Away, a new driver will be added to the rental agreement and a contract amendment fee will be applied in addition to any additional driver charges. Any additional Car-Away approved driver is listed on the rental document. 
 
In case of an accident of the Vehicle while being driven by a driver not approved by Car-Away, if the Renter remains beneficiary of the Civil Liability and Recourse insurance policies subscribed by CarAway, on the other hand, he will be deprived of any guarantee covering damage to the Vehicle. As a result, he will be required to compensate Car-Away for all the damages that the Vehicle will have suffered as a result of this accident. (See, 1) INSURANCE). 
 
The Renter is liable throughout the duration of the rental for the payment of fines for a number of offenses which list is established by the Highway code, except for the Renter to establish that he is entitled to benefit one of the exceptions provided for in the Code. The Renter is obliged to pay these fines directly to the competent services. If some of these offenses are not reported immediately to the Renter but to us, Car-Away will pay the sums due to the relevant departments before recovering the amount as a refund plus an administrative management fees from the Renter. If the offense in question has not been committed by the Renter but by another authorized driver or not, then it will be up to the Renter to inform the competent services of the identity of the offender, without prejudice to the possible obligation for the Renter to pay the relevant fine. In accordance with Article L. 121-6 of the Highway Code, Car-Away may be obliged to communicate the details of the Renter to the authority concerned. 
 
In the event of any fine received by Car-Away, an administrative fee of € 40 per ticket / fine will be charged to the Renter except for him / her to establish that he has already paid the ticket / fine concerned or that the latter does not concern the rented Vehicle.

STATE OF THE VEHICLE:
During vehicle collection, a Car-Away agent proceeds to a complete vehicle check-up and reports on the rental document any identified damages (scratches, shocks, etc.). The Renter may ask Car-Away to add damages which would not be mentioned beforehand. A signed copy of this check-up is given to each party.
The Renter agrees to return the Vehicle in the same condition as the one in which it was given to him. On return, a check-up of the Vehicle compared to that of the departure will be made. In the event that the condition of the Vehicle on the return differs from the one made at the start, the damage noted (for example: body shocks or missing accessories), with the exception of those resulting from normal wear, will be considered as chargeable to the Renter except that the latter reports the contrary proof. Unless there is an exclusion, they will be billed to him, within the limit of the maximum financial responsibility in the contract.
The Vehicle will be returned in the same state of interior cleanliness as at its departure. Otherwise, the Renter must pay a lump sum of € 100 for the interior cleaning. In addition, the Renter must have completed the emptying and cleaning of the toilet tank. Otherwise, he will have to pay a lump sum of € 100 for the emptying and cleaning of the toilet tank. To these sums may be added any repairs attributable to the Renter. These amounts can be deducted from the deposit.
Car-Away is committed to providing the Vehicle equipped with tires respecting the safety rules and standards in force. In case of deterioration of one of the tires of the Vehicle for any cause other than normal wear and tear, or the disappearance of one of them, the Renter agrees to replace it immediately and at his expense by a tire of same characteristics and dimensions. 

FUEL - LUBRICANT - GAS
The supply of fuel is the responsibility of the Renter. In the event that the Vehicle is returned with a fuel level lower than the one present at departure, the additional fuel will be invoiced at the price prevailing at Car-Away at the time of the return of the Vehicle. The Renter must periodically check the oil and water level. All our vehicles, with the exception of the "combi-Van Adventure" category (Hanroad Trek), for which gas bottles are to be purchased by the Renter, are rented with two gas bottles, one of which is full, the other in use. The Renter is responsible for buying any additional bottle he / she would need during the rental period. 

MAINTENANCE - REPAIRS
Normal mechanical wear is the responsibility of Car-Away. The Renter is responsible for the abnormal degradation of the Vehicle suffered by his fault or negligence.
In the event that the Vehicle is immobilized, repairs can only be made after written agreement and in accordance with Car-Away's instructions. Any expenses must be done with the express agreement of Car-Away with a proper receipt. The same rule applies to the interior of the vehicle and the living area (refrigerator, heating, water heater, water pump ...). Under no circumstances, the Renter, nor the authorized intermediary (travel agency for example) representing the Renter, can claim for a compensation for any delays in the delivery of the Vehicle, cancellation of the lease or immobilization in the case of repairs made during the rental which are due to the Renter’s fault. In the event of a serious accident or mechanical problem, the Renter agrees to follow the instructions of Car-Away's assistance. In case of non-compliance with these directives, the Renter will be held financially responsible and will not be able to claim any refund.
Damages due to freezing are the responsibility of the Renter when they result from his fault and / or negligence.

INSURANCE
All drivers must provide a proof of their identity and a valid driving license (cars). The driving licence must be at least 3 years old at the Vehicle departure date and the driver shall be at least 23 years old at that same time. If these conditions are fulfilled, he / she qualifies for Liability and Recourse Insurance. Only drivers approved by Car-Away and fulfilling the same conditions of age and driving licence seniority will be covered by the “damages to the vehicle” insurance.  
Except exclusions, as described in the present GTC, the Vehicle is covered by a Civil Liability, Recourse and Damage insurance. This insurance is valid in the following countries: France, Germany, Andorra, Austria, Belgium, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Norway, Country Netherlands, Poland, Portugal, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland, Czech Republic. 

Except as provided in the present GTC, the guarantees are as follows:
- unlimited civil liability in the event of an accident involving bodily injury, up to € 100,000,000 in the event of damage to property;
- defence and appeal: € 10,000 overall for litigation, with a trigger threshold of € 320 (see Appendix);
- Damage to vehicles with a deductible of € 2,400 per accident: fire, theft of the Vehicle (see 7) THEFT), natural disasters, damage to all accidents to the Vehicle; 

EXCLUSIONS:

  • EXCLUSIONS RELATING TO ALL WARRANTIES: INTENTIONAL DAMAGES, WAR CRIMES, RADIOACTIVE MATERIALS, GOODS UNDER DRIVERS RESPONSABILITY, GOODS AND OBJECTS CARRIED OUT IN THE VEHICLE, NO LICENSE, SAFETY CONDITIONS NOT RESPECTED, RACES AND COMPETITIONS 
  • EXCLUSIONS COMMON TO THE CIVIL LIABILITY GUARANTEE: DAMAGE CAUSED BY TERRORIST ACTS, DAMAGE CAUSED BY ASBESTOS 
  • EXCLUSIONS COMMON TO DAMAGE GUARANTEES TO VEHICLE: DRIVING IN DRUNK CONDITION, REFUSAL OF ALCOHOLIC CONTROL, LACK OF MAINTENANCE, SUSPENSION OF RIGHT OF MOVEMENT, FITTING
  • TIRES, REPAIR KIT, WINDSHIELD, WINDOWS, MIRRORS, AUTORADIO, GPS, TELEVISION, SUPPLIED ACCESSORIES, PERSONAL EFFECTS OF THE RENTER AND ANY DAMAGE WITHIN THE VEHICLE DUE TO THE RENTER'S FAULT, IMPRUDENCE OR NEGLIGENCE IS NOT COVERED BY WARRANTIES, EVEN IF ADDITIONAL INSURANCE IS SUBSCRIBED. 
  • THE RENTER REMAINS FULLY RESPONSIBLE FOR THE ENTIRE PAYMENT OF DAMAGES TO THE HIGHER PARTS (ROOF, CAPUCINE AND IN GENERAL ALL PARTS OF THE VEHICLE ABOVE 2.00 METERS) RESULTING FROM MISREPRESENTATION OF THE HIGHTH OF THE VEHICLE - EVEN WITH THE SUBSCRIPTION OF THE OPTION "REDUCTION OF LIABILITY".

The Renter has the possibility to subscribe a "liability reduction" option until the day of departure. This option, which price is € 10 per day with a minimum of € 100 reduces the deductible to € 800. This reduction of liability will not however be applicable in case of intentional fault, exclusion or forfeiture of guarantees as provided for in these GTC.

ACCIDENTS:
under penalty of being deprived of the insurance, the Renter agrees to:
- to report any accident, theft or fire, even partial to Car-Away within a maximum of five working days;
- in the event of theft, to provide the receipt of the theft declaration issued by the authorities, within 2 (two) working days;
The Renter also agrees to mention in his declaration the circumstances, date, place and time of the accident, the name and address of the witnesses, the licence plate of the opponent’s car, the name of his insurance and its policy number;
and to attach to this declaration any police report, gendarmerie or bailiff's report, if it has been established. 
 
In the event of an intentional misrepresentation of the nature, causes, circumstances or consequences of the incident and / or any intentional use of fraudulent documents or evidences, the Renter will be deprived of the insurance. In this case, the Renter also engage his responsibility. 

 
The Renter subrogates ex officio Car-Away in his rights for the exercise of the recourse against the other parties for the material damages. The compensation possibly obtained is used firstly to refund the deductible possibly paid by the Renter and then to refund Car-Away of any costs that may have remained at his expense, the possible balance being paid to the Renter.
The costs and fees incurred, for the recovery of this indemnity, are insured by the Renter and the CarAway in proportion to the amounts due to them.
The Vehicle is only insured for the duration of the rental indicated on the contract. After this period and unless the extension is accepted, Car-Away declines any responsibility for any accidents that the Renter could have and which he will have to do his own business. There is no insurance for damage to the Vehicle and driver when the driver is not licensed or driving while under the influence of alcohol or under the influence of narcotics. There is no insurance covering damage to the Vehicle for accidents that the Renter may cause during the rental period if he/she deliberately provided CarAway with false information as to its age, date or validity of its license.
In the event of an accident where the Renter's liability is withheld and the Vehicle is severely damaged or immobilized for more than five days, Car-Away reserves the right to terminate the rental agreement without refunds or compensation. The costs of repairs or franchise remain due. A damage management fee of € 50 is charged in addition to the cost of the repair. These fees correspond to the cost of administrative damage treatment. They will be refunded if the Renter's liability is waived by the insurances. The amount reimbursed will be prorated to the Renter's percentage of liability as determined by insurance company experts. In the event of an accident with a third party, an amicable report must be completed by the parties involved in the accident. Unless the Renter's liability is waived by the insurances, the full amount of the deductible will be charged to the knowledge of the event, in addition to damage to the vehicle potentially not included in the franchise. The retention of these sums by Car-Away is intended to compensate Car-Away for the nonperformance by the Renter of its obligation to return the Vehicle in good condition. An Amicable report management fee of € 50 will be applied in addition to the cost of the repair.

THEFT:
In the event of the theft of the Vehicle, the Renter must make an official declaration of theft to the Police authorities within two working days and return the Vehicle keys to Car-Away. Otherwise, the Renter will be held responsible and will be charged the full value of the Vehicle, plus the capital costs as determined by expert and file fees. The theft or loss of the Renter’s personal effects are not covered by Car-Away. 

RESERVATION - DEPOSIT - PAYMENT - CANCELLATION:
A reservation to book a Vehicle within one of the Car-Away branches on a date and for a period agreed to by the Parties may be made on our website (https://www.aviscaraway.com/) or in one of our branches, via any intermediary authorized by Car-Away, or by telephone When the reservation is made more than 30 days before the departure, the Renter will have to pay a sum representing at least 30% of the total amount of the rental and will pay the balance at the latest 30 days before the departure. When the reservation is made less than 30 days before departure, the totality is due upon booking. Car-Away accepts the following payment methods: credit card (Visa - Mastercard - AMEX), check, holiday voucher and cash, within the limits provided by law. The cancellation of a rental gives rise to the following deductions:

  • Cancellation notified more than 48 days before departure, costs € 100;
  • Cancellation notified between 48 and 33 days before departure, 30% of the total rental amount (excluding price of the cancellation plan) is due;
  • Cancellation notified less than 33 days before departure, full rental price must be paid.

The sums paid by the Customer and retained by Car-Away in case of cancellation are a deposit and are intended to compensate Car-Away for the profit loss suffered as a result of this cancellation. In case of cancellation of the rental due to Car-Away, the latter undertakes to return double the amounts paid by the Renter.
Any Renter may substitute another person in the benefit of his reservation as long as he satisfies the requirements of these General Conditions.
There is no insurance covering cancellation fees in our offer. However, the Customer may subscribe an optional insurance as regards to this matter called “cancellation plan” which conditions and details are available on our website (https://www.aviscaraway.com/) in the “Services” tab, or through a simple request. Insurance purchased by PRESENCE Assistance Tourisme through AXA Assistance. Conditions apply. Insurance contracts available on the website.
In case of a Cancellation by the Customer, fees described above (art 8.) still apply and Car-Away is entitled to keep the amount paid for the subscription of the “cancellation plan” option, which is nonrefundable.
This insurance is not transferable.  
The “Cancellation Plan” option must be subscribed and paid at the time of the booking. Its cost is 7.5% of the rental amount with a minimum of € 120.
The amount of the cancellation plan is never refundable. 

RENTAL - DEPOSIT - EXTENSION - CHANGES:
The Vehicle is rented for a fixed period between the parties at the time of booking and specified in the rental document.
The price of the rental as well as optional services / products is determined by the rates available on our website or agency. The price of the rental is payable in advance according to the conditions defined in article 8. Only the category of the vehicle indicated at the time of the reservation is guaranteed. In the event that there are several different models within the same category, the Renter may not under any circumstances require one vehicle over another, the rental price being the same for all vehicles of the same type. category. In case of force majeure, Car-Away reserves the right to allocate another Vehicle to meet the needs of the Renter (number of places as indicated in the registration certificate, number of sleeping places). If the Vehicle provided is higher price, the price difference between the two rentals is not charged to the Renter. If the offered vehicle is lower price, the price difference between the two rentals will be refunded to the Renter. In addition, Car Away will pay the Renter a sum of € 50. A deposit in the form of pre-authorization will be made via the credit card presented by the Renter at the time of departure of the rental (Visa or Mastercard only).
The amount of this pre-authorization is € 1000 if the option "Reduction of Liability" has been subscribed.
It is € 2000 if this option has not been subscribed.
As a result, the Renter must first ensure that his credit card has a high enough payment capability to make sure this transaction can be carried out.
This deposit is withheld until 30 days after the return of the Vehicle. Car-Away may, in particular, use it to cover the payment of any refurbishment costs not covered by the insurance or administrative costs related to the receipt of fines and fines not paid by the Renter, or fuel costs, cleaning or late return of the Vehicle etc.
The deposit cannot be used in any case to an extension of rental. In case of early return, no refund will be made. 
 
Any extension of stay must be agreed upon by Car-Away and settled before return. Otherwise, the Renter will be liable to prosecution for misappropriation of the vehicle or breach of trust. Any stay abroad must be notified to Car-Away before departure. 
 
The modification of the conditions of stay defined between the parties in the rental agreement is possible subject to the availability of the Vehicle on the dates subject to the request for modification. In the event of an increase in the rental period, the modification requested shall result in the payment of the corresponding price surplus. The price of the additional day is calculated pro rata of the price paid per day for the initial rental.
In case of reduction of the rental period:
- If the change occurs more than 30 days before departure, the Renter will receive a refund equal to the difference, if any, between the amount of the initial reservation and the amount corresponding to the modified booking calculated on the basis of the price published on aviscaraway.com. The amount possibly overpaid will be refunded to the Renter after the proper return of the Vehicle; 
- Any reduction in the rental period occurring within 30 days of departure, will not give rise to any refund.
Any change will be subject to a change fee of € 50.

DELIVERY - RESTITUTION:
The return of the motorhome must be made exclusively during normal business hours of Car-Away agency, also in the case of delay of the Renter. Unless written agreement from Car-Away, departures take place between 09 and 11:30 and returns between 2pm and 4pm. A fee of € 200 applies when the hand-over or return of the Vehicle by the Renter occurs outside normal business hours in the absence of a written agreement from Car-Away. Vehicles must be picked up and returned to the same place (except one-way rental). The Renter remains solely responsible for the Vehicle until it has been duly returned to the Car-Away Agency.
There is no refund in case of early return.
When the Renter does not show up at the agreed date and date for the hand-over of the Vehicle, CarAway reserves the right to terminate the rental agreement without any compensation for the Renter and the amounts paid will be retained by Car-Away to compensate Car-Away for the loss suffered as a result of this non-submission.
Any Vehicle returned late will incur a charge of € 50 per hour late. 

REPATRIATION OF VEHICLES - ASSISTANCE:
The Renter formally refrains from abandoning the Vehicle. The Vehicle must, except written derogation, be brought back to its point of departure. 
 
Car-Away agrees to assist the Renter in the event of serious vehicle troubles or breakdowns. During the normal opening hours from Monday to Saturday from 9am to 12.30pm and from 14h to 18h, the Renter will contact the Car-Away teams at + 33 (0) 1 47 49 80 40 (non-surcharged call). Outside these hours, he can join a dedicated assistance subject to having subscribed to the option "24/7 assistance"
 
The Renter has the possibility to subscribe the option "Assistance 24/7" until the day of departure. This option, which is priced at € 8 per rental day, allows the Renter to benefit from a 24/7 assistance service. The conditions of contact and use of this assistance are communicated to the Renter having subscribed to the option "Assistance 24/7" on departure. 
 
Breakdowns and / or serious disturbances occurring during normal use of the Vehicle in the absence of fault or negligence of the Renter are taken care of by Car-Away and / or its assistance service. 
 
In the event of a breakdown and / or serious disturbance due to fault and / or negligence of the Renter, the costs of repatriation and / or assistance will not be covered by Car-Away and / or his helpdesk. In addition, the rental will remain due until the return of the Vehicle. In addition, the costs incurred by the Renter in the absence of express agreement of Car-Away and / or its helpdesk will not be supported. 
 
Subscription to the "24/7 Assistance" option does not relieve Renter of the payment of the previously described costs (expenses incurred without the express agreement of Car Away and / or its helpdesk or expenses incurred due to a breakdown or a serious disturbance resulting from a fault or negligence of the Renter). On the other hand, if this option has been subscribed, the assistance service will put the Renter in contact with the competent breakdown services and will assist him / her to take charge of the Vehicle. 

LEGAL AND TRADE GUARANTEES OF COMPLIANCE:
Car-Away guarantees the Renter the defects that prevent the use of the Vehicle. 
 
Car-Away undertakes to carry out the functional checks of the vehicle before departure:

  • Lighting ;
  • License plates ;
  • Indicators on the dashboard;
  • Windshields (impacts, cracks) and windshield wipers;
  • Starter ;
  • Oil level ;
  • Tires (depth, wear);
  • Brakes and brake fluid;
  • Exhaust;
  • Tire pressure.  

In case of unavailability of the requested category, Car-Away will provide a model of equivalent or superior capacity without additional cost. 
 
Car-Away will provide assistance services when needed and will give visibility to its helpdesk on the vehicles available on the premises to enable the renter to continue his journey, without guaranteeing the availability or the routing of the vehicle. 
 
TREATMENT OF CLAIMS:

The Renter may submit any complaint about his rental by contacting customer service by email (info@aviscaraway.com) or by telephone (+33 (0) 1 47 49 80 40 - non-premiumed call). Car-Away will process any claim within 30 days. 

PERSONAL DATA:
As part of the provision of the rental service, Car Away is required to perform a personal data processing. Information about these treatments and related rights is detailed in the Car Away Privacy Policy available on the Car Away website and in the agency. 

APPLIANCE LAW:
The applicable law is French law. 

MEDIATION:
In accordance with the provisions of articles L.616-1 and following of the Consumer Code, the Renter is informed that, if he has not managed to amicably settle the dispute he encounters with Car-Away after he has implemented the complaints procedure properly, he has the right to have recourse free of charge to a consumer mediator with a view to amicably resolving the dispute with Car-Away.
The Renter can address the Ombudsman of the National Council of Motor Industry Professionals (CNPA), by post (50 rue Rouget de Lisle - 92158 Suresnes Cedex) or email (mediateur@mediateurcnpa.fr).
The parties to the contract remain free to accept or refuse the use of mediation.
In accordance with the provisions of Article L.616-2 of the Consumer Code, the Renter is also informed of the possibility of accessing the Online Dispute Resolution Platform:
https://webgate.ec.europa.eu/odr/main/?event=main.home.show 
It is expressly stipulated that the solution offered by the mediator is binding on the Parties only in the event of the signing of a transaction in accordance with articles 2044 and following of the Civil Code. 

Terms of booking on this website 

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you.  If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.


Avis CarAway Motorhome Rental Insurance

INSURANCE

All drivers must provide a proof of their identity and a valid driving license (cars). The driving licence must be at least 3 years old at the Vehicle departure date and the driver shall be at least 23 years old at that same time. If these conditions are fulfilled, he / she qualifies for Liability and Recourse Insurance. Only drivers approved by Car-Away and fulfilling the same conditions of age and driving licence seniority will be covered by the “damages to the vehicle” insurance. 

Except exclusions, as described in the present GTC, the Vehicle is covered by a Civil Liability, Recourse and Damage insurance. This insurance is valid in the following countries: France, Germany, Andorra, Austria, Belgium, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Norway, Country Netherlands, Poland, Portugal, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland, Czech Republic. 

Except as provided in the present GTC, the guarantees are as follows: - unlimited civil liability in the event of an accident involving bodily injury, up to € 100,000,000 in the event of damage to property; - defence and appeal: € 10,000 overall for litigation, with a trigger threshold of € 320 (see Appendix); - Damage to vehicles with a deductible of € 2,400 per accident: fire, theft of the Vehicle (see 7) THEFT), natural disasters, damage to all accidents to the Vehicle; 

Exclusions

  • EXCLUSIONS RELATING TO ALL WARRANTIES: INTENTIONAL DAMAGES, WAR CRIMES, RADIOACTIVE MATERIALS, GOODS UNDER DRIVERS RESPONSABILITY, GOODS AND OBJECTS CARRIED OUT IN THE VEHICLE, NO LICENSE, SAFETY CONDITIONS NOT RESPECTED, RACES AND COMPETITIONS.  
  • EXCLUSIONS COMMON TO THE CIVIL LIABILITY GUARANTEE: DAMAGE CAUSED BY TERRORIST ACTS, DAMAGE CAUSED BY ASBESTOS. 
  • EXCLUSIONS COMMON TO DAMAGE GUARANTEES TO VEHICLE: DRIVING IN DRUNK CONDITION, REFUSAL OF ALCOHOLIC CONTROL, LACK OF MAINTENANCE, SUSPENSION OF RIGHT OF MOVEMENT, FITTING.
  • TIRES, REPAIR KIT, WINDSHIELD, WINDOWS, MIRRORS, AUTORADIO, GPS, TELEVISION, SUPPLIED ACCESSORIES, PERSONAL EFFECTS OF THE RENTER AND ANY DAMAGE WITHIN THE VEHICLE DUE TO THE RENTER'S FAULT, IMPRUDENCE OR NEGLIGENCE IS NOT COVERED BY WARRANTIES, EVEN IF ADDITIONAL INSURANCE IS SUBSCRIBED.  
  • THE RENTER REMAINS FULLY RESPONSIBLE FOR THE ENTIRE PAYMENT OF DAMAGES TO THE HIGHER PARTS (ROOF, CAPUCINE AND IN GENERAL ALL PARTS OF THE VEHICLE ABOVE 2.00 METERS) RESULTING FROM MISREPRESENTATION OF THE HIGHTH OF THE VEHICLE - EVEN WITH THE SUBSCRIPTION OF THE OPTION "REDUCTION OF LIABILITY".


ACCIDENT :

Under penalty of being deprived of the insurance, the Renter agrees to:

  • to report any accident, theft or fire, even partial to Car-Away within a maximum of five working days;
  • in the event of theft, to provide the receipt of the theft declaration issued by the authorities, within 2 (two) working days;

The Renter also agrees to mention in his declaration the circumstances, date, place and time of the accident, the name and address of the witnesses, the licence plate of the opponent's car, the name of his insurance and its policy number;

and to attach to this declaration any police report, gendarmerie or bailiff's report, if it has been established.

In the event of an intentional misrepresentation of the nature, causes, circumstances or consequences of the incident and / or any intentional use of fraudulent documents or evidences, the Renter will be deprived of the insurance. In this case, the Renter also engage his responsibility.

The Renter subrogates ex officio Car-Away in his rights for the exercise of the recourse against the other parties for the material damages. The compensation possibly obtained is used firstly to refund the deductible possibly paid by the Renter and then to refund Car-Away of any costs that may have remained at his expense, the possible balance being paid to the Renter.

The costs and fees incurred, for the recovery of this indemnity, are insured by the Renter and the Car-Away in proportion to the amounts due to them.

The Vehicle is only insured for the duration of the rental indicated on the contract. After this period and unless the extension is accepted, Car-Away declines any responsibility for any accidents that the Renter could have and which he will have to do his own business. There is no insurance for damage to the Vehicle and driver when the driver is not licensed or driving while under the influence of alcohol or under the influence of narcotics. There is no insurance covering damage to the Vehicle for accidents that the Renter may cause during the rental period if he/she deliberately provided Car-Away with false information as to its age, date or validity of its license.

In the event of an accident where the Renter's liability is withheld and the Vehicle is severely damaged or immobilized for more than five days, Car-Away reserves the right to terminate the rental agreement without refunds or compensation. The costs of repairs or franchise remain due.

A damage management fee of € 50 is charged in addition to the cost of the repair.These fees correspond to the cost of administrative damage treatment. They will be refunded if the Renter's liability is waived by the insurances. The amount reimbursed will be prorated to the Renter's percentage of liability as determined by insurance company experts. In the event of an accident with a third party, an amicable report must be completed by the parties involved in the accident. Unless the Renter's liability is waived by the insurances, the full amount of the deductible will be charged to the knowledge of the event, in addition to damage to the vehicle potentially not included in the franchise. The retention of these sums by Car-Away is intended to compensate Car-Away for the non-performance by the Renter of its obligation to return the Vehicle in good condition. An Amicable report management fee of € 50 will be applied in addition to the cost of the repair.

THEFT :
In the event of the theft of the Vehicle, the Renter must make an official declaration of theft to the Police authorities within two working days and return the Vehicle keys to Car-Away. Otherwise, the Renter will be held responsible and will be charged the full value of the Vehicle, plus the capital costs as determined by expert and file fees. The theft or loss of the Renter’s personal effects are not covered by Car-Away. 

SUBSTITUTIONS :
AVIS CAR-AWAY will make every effort to provide the Motorhome model requested. If, for any reason beyond AVIS CAR-AWAY‘s control, the reserved vehicle is not available, AVIS CAR-AWAY reserves the right to substitute a model of similar or higher rated vehicle.

SECURITY BOND:
Upon arrival, the client should expect to fill out a rental contract, to leave a 2,000 € security deposit - The supplier only accept credit card (VISA, MASTERCARD or AMEX) -, to show a valid driver’s licence and to inspect the vehicle before leaving.
The security deposit is payable to Avis Car-Away by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for 2,000 €.
The security deposit will be cancelled 30 days after the vehicle is returned to the correct location on time, is full of fuel and all other terms of the rental contract have been complied with.
The security deposit will be used if :
- we receive speeding, road toll, parking and traffic fines. In this case, the Renter is liable to pay Avis Car-Away the 40 € infringement administration fee per fine/ticket.
- there is damage to the vehicle on its return.

Should for reasons beyond the suppliers control a vehicle not be available on the book date, The supplier's liability is limited to a refund for hire days lost. Departure time is imperative and is noted down in customer’s contract.

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